The Neptune Pub and Carvery in Shepway

Don't bother! They had multiple items missing from the menu. We were informed of this when we arrived, however when we ordered what we were told was available, we had staff come to us to tell us these things were also not available. This happened not once, but twice! (On the same day) We then asked for a refund and we were respectful to front of house staff as we realise that they aren't Aware of what happens in the kitchen. We were refunded however they tried to refund less than we had paid and we were given attitude when we challenged this! Steer clear

Actually the worst roast I've ever had. Don't waste your money. Food inedible. Only one member of staff rushing about trying to serve everyone. Turkey disgusting. Served frozen veg and burned pigs in blankets. Left most of my plateful as the only thing that was edible were the peas (nobody can really mess up frozen peas can they!). Surfaces filthy and ruined the top of a member of my party. Only two cuts of mystery meat available. Potatoes tasted like cleaning products. I could go on. Have sent them an email of complaint directly but want to warn other potential customers to avoid at all costs!!

The worst roast and roast potatoes I have ever had! Completely cold and lifeless would never come back here ever again if your reading this before coming do yourself a favour and dont... it is horrible!

Went today for mid week carvery.Didn't seem too prepared for so many customers, so bit of a wait.However the staff did appear to be trying their hardest to make sure everyone was happy and catered for.We had a table of 7 and the waiter (Matt) was very kind, empathetic and all round great waiter.

Booked a Carvery + Pudding for 40 people yesterday ,was lovely.Meat was great Yorkshire pudding where realy big, our thanks go's to the Chef.The cheese cake was the best that they have ever tasted ,Chocolate cake was amazing.Everyone enjoyed it and the staff were lovely especially the young waitress . We shall be Back .

Turned up Sunday afternoon, with no booking. Staff fit us in, and we were extremely greatful. We went for the carvery, and got what we expected.... Quantity over quality, but not terrible.Staff were a little vacant, spending most of their time chatting to each other, but were polite and helpful when needed.The 'chef' behind the meat counter was clearly overworked, and could have done with a helper. He was dripping sweat and snot, and doing his best to contain it all in tissues!

Have been a fee times, slack time of year so carvery was available. Only thing was it had to come from the kitchen. 3 of us 2 pork 1 turkey dinner. Brought to our table with a large bowl of vegetables between us. Pot of gravy each along with our meat, roast potatoes, stuffing and Yorkshire pudding. Only thing I missed was creamed potatoes. I prefer them more to roasted. Meal delivered to table after paying was no longer than a game of pool. And to be honest value was good along with quality. Can't wait till good weather and then I can actually get the open carvery. Am a veg lover as well as meat so like to go back for some veg. Well worth the visit if your down that way. I drove from Folkestone and can't complain.

The staff are very pleasant and the food is mostly good value, however the last few times I have visited there have been fairly long queues for getting meats for the carvery. The person cutting meats on my most recent visit (who was seemingly doing their best to combat the queue) said that they had been fairly quiet and suddenly there was a rush on... on a Sunday afternoon... the most common time for families to eat a roast dinner. Otherwise low prices and a reasonable choice of foods, meat can be good but is also a little unpredictable as to whether they are tough or not.

We visited this carvery off season but I would guess it would be very busy in season. There is a large car park which was quiet when we visited.The Neptune is a large pub with plenty of room. It was largely empty when we visited which gave us a wide range of seating to choose from, we had a booth to keep younger ones corralled, but there were tables in a range of sizes too. The carvery was as you would expect and well presented. The staff were friendly and the food was lovely. Prices were reasonable for the main. We choose not to have a desert but they are available. I recommend that in season you book ahead as I am sure this place will be very busy

Karen at the bar made us the most amazing slushy cocktail, Strawberry Slushy with Malibu!! My children who have severe allergies, were able to eat chips here as they were fried in a fryer on their own, with sunflower oil. This is a rare treat for them. The playground outside was an added bonus, along with the pool table for our bigger kids (husbands)