New China Kitchen Takeaway in Slough

Food is quite decent. Efficient and quick service.

Called in 4.20 from menu I aheve asked why 4.40 then i got naswered why not well if your menu says 4.20 then why not rude person on the phone you want it or not then it is your business well done.

Ordered at 1734 delivery 1840-1900 delivered at 1945 with items missing never again shocking service

What used to be my favourite Chinese, been eating from here over 20 years, has once again disappointed and failed to deliver. Don't bother unless you are willing to have your order delayed several times via text message then nearly two hours later, find your food mildly warm.My salt and pepper chicken was beyond crispy, it snapped apart and was too hard to eat. The shredded beef was the same. I never complained before.The same happened on my previous order. I gave them the benefit of the doubt last time but few months later they did it again.So, my wife phoned they said ' you only ordered here once, goodbye' and slammed the phone on her.Well done China Kitchen, after spending hundred of pounds of my hard earned money with you over the last 20 years that's the best you could do for a loyal customer.If I could rate them a zero I would without hesitation.

Meal ordered and delivered in stated time frame. But EVERY DISH WAS STONE COLD !!! And I do mean cold. The battered and friedcstuff had set to steel or gone soggy. The ribs were over cooked to start with and were already dry and the satay skewers in the same container were rubber bullets. This is a shame as otherwise, it looked like it would have been nice had it been delivered hot. As we live 5 mins away, I called to tell them they had an issue and asked why the order was cold. I basically got a load of old flannel and the phone was put down on me grrrrr red rag rudeness . I called back to be told next time come collect..... really.....I never mentioned any money at all and out of the blue she offered a 5 pound discount for an inedible meal. I said that was actually quiet insulting when my call was about a stone cold deliveryDo yourselves a favour. Go elswhere as their customer service is worse than their cold deliveries.

Ordered food at 6:06pm delivered at 8:08pm. 2hours late!!!! Very disappointed. Called the restaurant several times to ask about my order and the man on the phone said you can cancel your order. I didnt even say anything about cancelling. My response was I would like my food delivered what I've paid for. Kept on extending the delivery time to 20mins further. Food came warmish. Salt and pepper chicken was stone cold they were snapping off. Really disappointed with the service.

Ordered food Friday, not happy with it at all. Arrived nearly 40 minutes late...a dish missing. Rang up about the missing dish and was told it would be another hour for the dish. The rest of the food was completely cold...called back again and was told by them to microwave the dishes! Not happy at all and won't be ordering from them again! The man i called was completely un helpful

My favourite takeaway for sure. I have lived around various local areas and I always come back to these guys. The food is fantastic and such a good price compared to others. The pick up service and the delivery also is always so friendly. Thank you.

Food is generally ok, but pretty much always manage to get our order wrong.Ordered this Saturday after ages.There was only 2 pieces of chicken in the chicken chow mein, there was a mushroom in my husband's food when we already told them he is allergic to mushrooms, no coke with the order and we have previously found a piece of beef in the veg chow mein (my husband is a vegetarian).Order took almost 1.5 hours to be delivered....and we then had to wait a further half an hour for the coke to be delivered as it was forgotten the first time round.

If I could I would give this take away restaurant 0 stars, placed an order at 5:20. 10 mins before they opened as a pre order. Then the whole experience turned to a disaster. After one and a half hours of waiting we called them. Their excuse was that their head chef had walked out and they had a back log. Fair enough let’s give them the benefit of the doubt we are in the middle of a pandemic and everyone wants there favourite things at this time. Still with no delivery one and a half hours later, we called to ask what has happened to our order.Obviously we were shock when the apologetic gentleman said it was still going to be another 40 mins.Now we are really annoyed, because at this point it’s been 2 and a half hours. Again we called, it’s on it’s way. It’s on it’s way. Thankfully 15 mins later now 8:15 the order arrived.No updates from the restaurant the whole time accept when we called and when the food arrived, I will be honest in saying that it was fairly warm all be it that it could do with heating very slightly.The food had huge lumps of ginger and to be honest has put me off of a dish I used to love.Absolutely appalling service from somewhere that we would hope to be a good local take away.I would hope that they respond to this review in a professional manner with some form of apology for a family that wanted to have a very nice and relaxed father day meal.Regards