Starbucks in South Bucks

***This is NOT a 24hr Starbucks. ***I visited these Services at 11pm on Saturday 4th June and both the Drive Thru Starbucks as well as the cafe location within the Beaconsfield Services were shut. Other food places like McDonalds were open still.Very annoying as I drove a few miles out of my way to get the coffee I wanted, only to find I had wasted my time!! Not good for customer loyalty Starbucks - if you're not going to be open 24hrs, just be clear and say that. No one minds if they know in advance.

One staff members with long hair was rude when I said my drink did not taste right and refused to make my drinkIf I could give a zero I would have

one star even waste. The staffs are all totally awful. They don't know how to make coffee. Seriously I can say awful compare to other shops. They don't even know what exactly the customer order. They treat customer like 'annoying idoits' speechlessly rude. They need to learn how to treat their customer otherwise they will ruin 'starbucks brand image'

The one star does not represent the staff working, but the unfortunate encounter I had with the manager. Every time I have used the drive thru service I have always been welcomed with smiles and kind greetings, however, on this day I decided to come inside rather than the Drive thru and it was quiet the opposite experience . The manager clearly has a case of short man syndrome regardless of his height! As I overheard him threatening to demote staff, which is absolutely horrific! considering I have always had a good experience and greeted with a smile, even when they have been dealing with difficult customers, it was just very disappointing to see how the staff have been treated. Unfortunately I was unable to catch his name but I believe it was Aias (I think the store manager)

Awful experience today at Starbucks Beaconsfield Service drive Thru! As I unpacked my sandwich while the coffee was getting ready, I did put the wrapping through the window for the team member to discard for me as I did the previous day without any problem. Suddenly a lady coming out of nowhere from the window verbally assaulted me shouting how rude I was to leave it there. I tried to explain but she became extremely aggressive and kept saying how rude I was in a very very arrogant way! Then they did not have a product we ordered so had to get a refund, had to ask for my water and napkins as they were not giving them to me. Not a pleasant visit and obviously this lady is not in the right professional environment (absolutely can’t face customers). Gave two stars still as the other lady was very good but very embarrassed too from her colleague’s attitude, as she rolled her eyes meaning here we go again. She was scared as it’s her manager. That’s how it looked like. Shame as we used to come 3/4 times a week for the last 2 years. I’m pretty sure you won’t even bothered reply to me but hey - you might if you have a minimum of manner.

amazing customer service especially a worker by the name of naima. absolute stunner. 10/10 deffo coming back

Won’t accept the ⭐️ bucks rewards as they say there a franchise - how does that work it’s the same coffee & prices ….Always quick to order then a long wait for the drinks … needs to be sortedThe place needs a bit of investment as it’s look a bit tired

Ordered a venti frappe and got a grande, then was told that I ordered it wrong and won't change it. Was not told until I went up to them and asked them where my new dribk was. Horrible service run by staff that look like they don't know what they are doing. Very unprofessional and bad at communication.

I just had a terrible experience at your service station drive through. Firstly I was given the wrong order. An oatmeal instead of 2 x toasted sandwiches. I had to come back off the motorway drive back through wait In the drive through line. The lady simply said oh yea my colleague grabbed the wrong bag we’ve got yours here. The woman then came to the delivery window. And said they’re only human in an aggressive tone. I asked for compensation for my cold sandwiches and they said they only refund the sandwiches if they took them back. It was an all round poor customer service experience. My daughter who was in the car with me has worked for Starbucks for 5 years was horrified at how they handled the situation. This is the last time we will visit at Starbucks. Knowing they would be throwing the food and drinks away they should have simply refunded the sandwiches. We ended up returning the one drink which hadn’t been touched and the sandwiches.

Stopped off on way to work. Excellent service and my coffee made by a true brew master. I didn't catch the name of the person who made my mocha but she really makes a good one. And I drink a lot of coffee from different outlets. She deserves a pay rise!! Always friendly too. Which is a lovely thing and rare sometimes these days sadly!