Shah Faisal in Southampton

So disappointed just wasted £27 food is completely inedible, just tasted four different items all of it was disgusting, and I don't say that lightly, when I phoned he refused any refund and said people like he's curry, which I know could not be true and seen he has 3.4 which in my opinion is generous, I now have to literally throw a massive Saturday evening dinner in the bin, the smell is vial I need to get it out of my house couldn't eat more than 2 mouth fulls.

Watery curry.been going hear for years but not again.£14.didnt like the person who taken the order neither.food just didn't taste as good as it did before the lockdown,the rice was very small portion ,nanbread wasn't cooked well and even the poppodoms wasn't right.

We've been going there for 30 years and I've never had a problem, however tonight I was served a rancid biriani sauce it nearly made me sick!! Has it changed hands, if so it's rubbish?They are going to replace it, I'll give an update on the result, but I'm not expecting to much if I'm honest.So I changed it to chicken tikka massala very poor.I will not sadly not be going back.

Ordered a few times. The first time was nice second time not so much. 3rd time things missing and strange taste. Today 3/7/2020 a culmination of complaints. Didnt take the order correctly i asked to pay by card and was hung up on, lucky I had cash on me. Took ages to arrive, arrived cold, missing parts of the order and then choked on a chicken bone. After requesting a refund I was rudely spoken over and was being offered £13 off next order.. demanded a refund so waiting to find out if and when i will get that?? Pooor service definitely not recommended.

1st time I've ordered from here and unfortunately it will be the last time. Ordered a chicken tikka and a kurma the chicken was Inedible as was so tough and when it finally Arrived (30min) late .And the food was cold on Arrival..Never again so Disappointed

This is always our choice of takeaway but this evening we felt the dishes were below normal standard. Do you have a new chef? Korma no coconut flavour and the sag panir was very leafy . Would normally give a 5 star. Prawn purl wasn't up to normal taste either. Sorry

We waited nearly 4 hours for our takeaway to be delivered. We called them 6 times, everytime they said it was on it's way. It is now 10pm. I'm a key worker and coming home, waiting 4 hours for food when I need to sleep and get up early again tomorrow is not acceptable. They were completely unhelpful and really not at all bothered that the food had not been delivered. At no point did they offer to start the order again or a refund, but continue to fob us off with excuses. In fact they still are but I'm not hungry now.

Ordered for the first time today.1 lamb korma with pilau rice1 tandoori mixed grill with pilau riceGarlic naan bread.We live less than 5 mins away from the site.Estimated delivery time 30-40 mins.Delivery time - spot on. Around 30-35 mins.Food arrived well packed, delivered by friendly gentleman.We had to reheat it but we do prefer our food piping hot.Mixed grill: excellent. Big chunks of meat and plenty of it with half a chicken and onion Bahji.Optional salad in a bag with a slice of lemon to keep fresh. Pot of yellow sauce which I don’t recognise but tasted great (I’m not a connoisseur- can you tell?)This was one delicious meal which I will definitely order again.Lamb Korma - this too was a meal which my partner will definitely look forward to eating again. Good chunks of lamb in a delicious sauce - very tasty and just right!Naan bread - slightly burnt on the top, only slightly, and we happen to enjoy it that way.If they keep this up, we will definitely be using Shah Faisal regularly!

Good value and delicious food! My family and I order from here at least once a week...and always an order over £60. If that doesn't tell you how good it is then I don't know what else does?! To spend almost £300 here a month shows it is worth it! That £60 feeds 7!! And we always have stuff left over too. The best tikka chicken. You can collect or have it delivered. Collection is always quicker and it's free parking too in the bath store car park. They've just opened another in woolston which is eaquily as tasty! Highly recommended Indian takeaway for the area. In our experience food has NEVER arrived cold, incorrect, or tasteless. Sometimes there are days where it may taste a little different from another, but we put this down to them probably having different chefs. Either way, tastes good! Been ordering from them over 4 years now...and will continue to!

Lovely food and good quality food with large portions and a reasonable price. Chicken Tikka Masala is my favourite curry. The chicken pieces are rather large and comes with plenty of sauce which goes well with a naan bread.