Creams in Spelthorne

Got my order wrong ordered the ROYALE waffle came as a oreo one but was quickly changed and had no problems with the new waffle, but also ordered a nutella milkshake almost costing £8 and it was vanilla so I gave up and not bothered to ask for refund or new one..

My favourite place in Staines. Staff are friendly. Cafe is always clean and very welcoming. At times I go on my own and they offer me table away from crowed.

George was absolutely amazing with customer service and the food came out so quick and they were all really friendly, unlike the Kingston lot who are rude and horrible to us. George deserves to get a raise! :-)

I ordered desserts through Uber, finally got the order after Uber driver went down the road even though i'd given instructions. Then when i opened the order it was wrong, i was not very happy that they got the bloody order wrong. Not a happy customer.

Visited last weekend, place was clean, staff was friendly and my waffle was lovely. Definitely coming back.

I visited Creams with my dear pregnant wife, when asked about the allergy requirements and which deserts consists of nuts the manager with glasses named: Adina started to laugh and questioned who I was. I was quite shocked and explained my frustration and concerns about our special requirements.Adina then mentioned to further wait on the side until she is finished scooping the ice cream on the desert in a very loud and rude manner. My experience today at creams has been devastating, I urge Creams to re-consider her management position as she is highly unprofessional and lacks customer service especially when communicating with customers. She is loud, rude and lacks customer service skills.My questions were still not answered and myself, along with my dear wife had to investigate the allergy requirements ourselves. Upon leaving she shouted do come again and again had an unprofessional sarcastic laugh then started to whisper to another female staff, whilst giving an evil look.I would never come back here again, after this awful experience. I would urge Creams Staines to investigate the behavior of the manager Adina on with the customers and others as it is poorly devastating.Kind Regards,Zack Maynard

Perfect place for a cheat day to be in. They make delicious crepes. My favourites are red valvet burrito and crepe royale. Staff is very friendly and welcoming. Their sundaes collection is great but its too big and sweet so not good if you are deit conscious. I would like to have a smaller less sweet sundae as an option.

Nice place, good and friendly customer service. My opinion prices are a bit to much my crepe with banana toffee ice-cream round £6.50 A family of 4 would pay round £35 to £40 I think that's a bit to much.

Stayed in Staines to visit Thorpe park and discovered this nice place. I would describe it in simple terms as an Ice Cream Parlour, but it does offer a wide range of very nice ice cream based desserts such a waffles, crepes, freak shakes as well as sundaes with a wide choice of flavours. I would say the prices are moderate. We ate here twice, the first time having a "super freak shake" which was "ok" but wasn't quite what I would have expected having experienced Orlando Florida freak shakes, it was essentially a very large Sundae. Second visit had the crepes which I enjoyed and a normal milkshake which I enjoyed more than the previous freak shake. It's a spacious place with plenty of seating and friendly staff. Would recommend this place

Delicious food. Me and my friends had gone there to hangout. Staff was very friendly. Although I think it's understaffed. There were only two members of staff doing all the work. And I'm a little unhappy about not getting the bubble waffle. But I would recommend people to go and try this place out. 👍