Burger Plus in Surrey Heath

This place is an absolute joke. I arrive at the shop at 12.05am on a Friday night as the website said they close at 2am. I turned up, the shutters were down and there were people inside the shop. I called from outside the shop and told them I'm here to order food, they said they closed at 11pm. I said their website said they close at 2am, the worker wasn't offering any explanation and kept saying they were closed. This made me incredibly angry as I drove 15 minute to this spot as it was halal and i heard it was a relatively popular franchise. The whole ordeal was absolutely shambolic, there were no clarity and it was downright frustrating. I'm not from the area but if I come back I will avoid this place at all cost. Pathetic.

WAS SHOCKED WHEN THEY GOT THE CHICKEN DONER FROM A POT NOT SURE HOW LONG ITS BEEN THERE, THEN MICROWAVED IT. TASTED SO HARD. NEVER EVER SEEN IN MY LIFE ANYTHING LIKE THIS. GOOD TASTED AWFUL. THEY SAY HALAL BY WRITING ON A A4 PAPER BUT THEY ALL HINDU INCLUDING OWNER. WOULD NOT TRUST THE HALAL LABEL ON WINDOW.

An hour and a half into my order still haven’t received my food and the shop won’t answer the phone.

Always really good food, ordered from here many times. We had 1 experience where the food arrived stone cold but this was clearly due to just eat driver not having a bag. Called burger plus and they got it replaced straight away and was great as always. Highly recommend!

OMG best burger 🍔 I have ever & I am 50 so have had a few in the past. Like the fact it was not greasy but at the same time not dry just perfect 💕❣️💕❣️ I have paid double this at the restaurants in Camberley & nothing comes close to this & the chips 🍟 tasted delicious 😋 as well. Bravo 🌻🌷🌻🌷

We ordered a kebab wrap with chips and the chips didn’t arrive when I called the shop they were rude on the phone and refused to send the missing food out that I had paid for aswell as that the kebab wrap didn’t have all the salad with it and tasted disgusting and the mozzarella sticks were cold and tasted like they’d been sat on the side for ages.Very poor customer service and wouldn’t recommend the food either

Have tried to order on 3 separate occasions from this place with an offer they have available and had my order rejected all three times. If you don’t want people to have the offer then why would you advertise it? Sounds like an issue for trading standards

Food came all wrapped lovely, but it was not nice ended up in bin, chicken donna wrap had no salad just greasy funny tasting chicken, cheesy chips wernt very cheesy and tasted bland asked for garlic mayo and burger sauce got a pot of cheap nasty garlic dip. bbq chicken wings had some marinated on then just bbq sauce thrown on was all fatty and smelt funny, was not impressed thatl teach me for trying somewhere different

First time ordering from these guys and wow the food was amazing! Burger was spot on, kebab wrap was delicious. Chips and cheese sticks were good. Definitely 5 out of 5. Delivered in a good time and driver was great. Thanks!

Do not waste your time or money. Ordered online using their website as I normally do, which went through and payment was successful. Over a 1hr went passed and no delivery. Called them to ask where the food was and they said the website wasn't working. I then asked them to check and the guy then confirmed the order did come through but hasn't been made as they weren't checking. I then asked what's going to happen now and they this wasn't acceptable, Burger Plus not checking the system isn't my problem and if I didn't call to check they would have known the order was pending. Asked what options are available and he said they will put the order in now which will take another 30min plus all the drivers are out or cancel the order and get a refund. I was hoping they would compensate in some way as I wasn't happy and I said I would need to put a review on Google. He then passed it to his manager who then said "listen I can be very nasty and rude as well" accusing me of raising my voice, (which I didn't) which took me by surprise as I didn't know asking where my order was is classed as being rude. I then understood that asking for a refund would probably not happen and they don't have any customer service skills to handle a simple request what so ever. I then got my order 1hr 40min late and they messed up one of the orders. Never again.