Subway in Surrey Heath

it's happening daily, I'm going to collect deliveries on this subway, and it always takes 15 minutes or more, lack of respect for the customer!!!

placed an order through Just Eat the worst subway ever by all means. They use their own delivery "drivers" probably driver, food arrived cold and soggy after almost 2 hours!!! Also they checked the order as delivered after 1hour 20 minutes and wasted my time checking and calling just eat until the driver showed up 30 minutes later telling me that the system marks the order delivered automatically!! Not even a sorry! Never again

Friendly staff, on-street parking nearby & you can usually get a space. Easy access for wheelchairs, good for families, some space for sit down eating at tables (though don't know about that as of Thursday 4th November 2020). We go quite often.

First time I have used this store and the first time I have ordered a delivery and the last time.Wow what a difference there is from going into a store and getting it delivered.I have used about 5 different subways over all and this one has to be the worst. There wasnt that much filling in the foot long and I asked for extra cheese on top. I also ordered 12 cookies. Now the meal came with a cookie so I should of got 13 cookies, I didn't all I got was 12. Yes I know its only 1 cookie missing, but that's not the point. If you place an order and pay for it then you should get it.Very disappointed, won't be using this subway again.

Ordered a footlong, 2 bags of crisps, and a drink. I also paid extra for the bacon and hash browns to be added. When the food arrived, no hash browns or bacon, and despite ordering cheese, no cheese. Both bags of crisps were also wrong. I rang the store multiple times over a 40 minute period, before heading into the store. They replaced the sandwich, and nicely gave me another drink, and another box of hashbrowns. However, upon getting home, the sandwich was wet and cold, and did not include the cheese, the tuna itself tasting a bit off. I then found a brown hair in my food, a lot longer than my own hair, and a different colour from my partners. After eating the sandwich, I became ill, with suspected food poisoning. A formal complaint has been made with Just Eat, as the store does not ever answer their phone.

As someone who fairly regularly orders subway from your Aldershot branch and is accustomed to their quality, I was extremely disappointed with an order I placed a few days ago at your outlet while staying with my girlfriend in Camberely.We placed the order at 11am. Only to realise estimated delivery was 12:50. Which was no good because me and my girlfriend had to leave for work at 1pm, so we tried to cancel the order to reorder from somewhere else, only to be told we can’t because our food is already being prepared. Really? It takes nearly two hours to make two sandwiches? I realise 11am is your opening time however as a chef myself I find it hard to imagine you don’t prep ingredients BEFORE you open.We tried to ring to cancel, but nobody answered. We rang another 4-5times, before finally at 12:55 (5minutes past estimated delivery) they answered. We asked how long the food will be and were told it’ll be 10minute as they’re just leaving. Odd but ok.It arrived 15minutes later, wrapped like a 5 year old did it (half of mine wasn’t even covered) hers was missing her cheese and the extra sauce.Both were barely even luke warm. We rang up again to complain, only for the man on the phone to try and argue the cheese was there it’s just melted (because we don’t know what melted cheese looks like??)After a bit of back and fourth he finally decided to pass us to his manager but it was too late we had to leave for work.Never ordering from there again, and to anyone reading this if you can order from a branch further away, I suggest doing so.

It was just ok this time, sub was made well and was really tasty but the Italian herb and cheese bread had no cheese on it! They didn't even tell me, I noticed after he cut it. He put some extra cheese inside, but it wasn't the same and I would have chosen a different bread if I had known. He told me it's because the cheese didn't come in on the order in time to make the bread. But if that was the case they should have taken that type of bread off the menu!

Great food and lovely staff. However on this occasion, the food was quite late and a few items were missing, but the nice chap Kaium offered to provide the cookies and drink next time we make an order :)

Never been in before this evening, I was on way home from work and really needed to eat! Located on a very busy road but I was so pleasantly surprised. The staff are extremely friendly, honestly can't do enough for you. It's clean and tidy, standards are kept high. The food was fresh and exactly as I asked for and very tasty. Thank you both, sorry I didn't catch your names but I'll definitely be back. 😀

The best Subway customer service I've ever been to. The guys are always smiling and always very polite. Also they know what they're doing so very efficient service and generous portions. Nothing's problem for them.