The Boathouse Cafe in Swale

I witnessed the manageress deal with a very obnoxious customer. She and her team were managing with a smile despite where others would not have coped. Well done! #respect.BTW, the trout and dark chocolate tart from the new menu were delicious.

We stopped for a bite to eat as part of our day out along the Chichester canal walk. We found the staff helpful and all seemed clean and tidy. The food was good and certainly a place I'd recommend going for lunch.

Yet another great experience at The Boat House Cafe this morning. After an early cycle ride, I treated myself to a delicious brunch and coffee. Great spot with a view to write from, and friendly, helpful staff who always say hi and stop for a quick chat.

This is a great place to stop off when on a walk around Chichester Marina and the local area. Pick up a takeaway coffee or stay for longer and enjoy something off the lovely main menu. With ample seating inside, but particularly outside, for views acress water on a sunny day watching the boats, birds or just people.

Such a shame a perfect location yet the staff are cold mannered, inexperienced and unattentive to the customers. I watched as many tables complained of waiting too long to be served or their orders taken, staff stood aimlessly looking out of the window whilst customers waited for service. when my food eventually came out it looked lovely yet was very under seasoned, bland and cold in the middle like it had been reheated not cooked fresh. I am sure with a fresh injection of younger more interested, trained buoyant staff the boathouse could return to its former glory.

2 stars because it is an attractive building in a pretty location. Other than that, I can't think of much else good to say. I was there this morning for coffee with 4 others. The guy on reception duties had no social skills whatsoever. He grudgingly showed us to a table as if he was doing us a big favour. He seemed to forget that we are customers to whom he is supposed to provide a pleasant service. The table was grubby and didn't get wiped down. We ordered various coffees and one tea, specifically one of us wanted a single shot coffee. The waitress who brought it hadn't got a clue which one it was and we didn't get the extra oat milk we ordered. One cup had coffee drips all down the outside and we were given one teaspoon between us. The teapot had a non-matching lid which had 3 chips in it. When we got the bill, we were told we had to pay for the extra milk even though we didn't get it, because it was 'on the system'.( I can't comment on the food, as we didn't have any.) A disappointing experience and I won't be back there in a hurry, which is a shame, as I had planned to take my daughters there for lunch in a couple of weeks.

Today we went to Chichester Marina and after a stroll we found the Boat House Café. It is such a lovely place very tastefully decorated and furnished. A conservatory and beautiful outside area additional to the great inside. We originally wanted just coffee but couldn't resist the fish finger sandwiches!!! Wow they were the very best. Homemade battered fish fingers in lovely bread. Wonderful. The staff were friendly polite and welcoming. Very efficient and had it running like clockwork. Families and dogs are welcome. Excellent customer service and food.... brilliant. Definitely would go again 😉. Thank you.

A great day spent in the marina.Food was fantastic.Lots of interesting boats, people and actions happening.

Nice place but over priced I'd say. Always happy to pay for quality but it didn't make it for me. "Full breakfast" I had off the menu £12.50, did not come with coffee or tea also I had to order beans separately, not much of a full breakfast.Very loud inside.... Overall it's ok but nothing to get excited about.

Fantastic place to grab some lunch or an early evening snack. Above normal level of cafe or pub food, the level here is a little higher. Nice decor inside and lots of places to sit outside with stunning views.Super friendly staff even when mad busy the lunchtime we visited.. we will return!