The Shurland Hotel Restaurant in Swale

The man on reception was horrendous not helpful no greeting no advice to be given on anything. Couldn’t help with food service taxis the room size was good but in poor condition and not very clean. Wet carpet by bathroom pubic hairs on bedding dripping taps and pipes rattling through the night. View of car park from window. Even the cleaning staff said how poor reception staff was. Neighbours and pub staff across road and punters said how bad the hotel was and to steer clear if possible. The lack of empathy and communication was horrendous. No hospitality skills at all. Hotel looked ok from outside until u enter the rooms. Reception was clean shame about the rest of hotel. But cleaners were fantastic maybe they should get promotions as their hospitality skills were great and communication.

Honestly never stayed in such a rotten hotel, more like a hostel. Felt dirtier when I left than when I arrived.service was shocking receptionist awful, unfriendly and unhelpful pretty useless to be honest. Place shouldn’t be open it’s old, needs a big overhaul. Broken taps, hairs on bed and keys not working. Thank god for the pub next door and the friendly locals! Cleaning staff were nice but really nothing positive to say sadly about the place itself

The reception staff bore the brunt of the poor facilities. Owners are at fault, not the reception staff. False advertising ; no kettle in the room, telly did not work and WiFi was poor in the Coral room. Booking. Com.couldnt get us a part refund.

Worst place I have ever stayed. Rooms were dirty, dangerous and uncomfortable and the hotel facilities were generally grim.In the rooms the ancient mattresses were not comfortable and the bedding smelt damp. We notified reception about the smell of the bedding as well as broken shards of glass and old food which we found in the cupboards and drawers. We were given some febreeze to mask the smell but the broken glass remained throughout our stay. Thank goodness only 1 night booked.Our bathroom was dingy, moldy, and the radiator and hot water tap were so hot that either could easily have burnt an adult, let alone a child.Rubbish breakfast options and no hot food served despite the menus in the rooms.I cannot recommend this place any less and I'm baffled by the positive feedback I've seen.I suspect they are writing their own reviews because no paying guest would have anything good to say about this dump.

absolutely appalling. place is disgustingly filthy. staff are rude dishonest and disrespectful. have tried the gym nunerous times and have never been there when the sauna has been working. jacuzzi didnt work for nearly two years. half the machines are out of use... sun tan bed has never worked. whole place is one giant rip off!!

Sorry - It’s very poor hotel!I have booked luxury room with balcony, but been given double room in the loft area. In the room was no light bulb, tv not working, no tv remote and lots of dust on tv. In the bathroom was no toilet paper, no glasses, no cups, and tea or coffee, no proper stand to hang clothes just one wooden stand and few hangers. Instead of heating there was only portable flat upright electric fan heater. Towels was quite dirty and lots of coffee/tea stains on them. The temperature in the shower not set - either hot or cold water was running. Had to ask the staff to fix basic problems, but the person seems lots and was looking for tv remote and light bulb for a while - clearly the person didn’t know where the things are and didn’t know anything about broken tv. Was trying to fix the tv by turning on/off button. Asked the staff to change the room, but they couldn’t change just simple apology. The gym area was very poor and equipments was worn out and rusty. Only 2 staff per all hotel during the day.

Worst hotel ever charged £100 a night for what was supposed to be there best room wot a dump needs shutting down and condemning stinks rotten dirty have the pics to prove staff was rude so any1 thinking about stopping don’t bother 😭😭

I came here for breakfast .Full English ( veggie)I was the only person in the dining room when I arrived at 9.15.Food was served promptly .2 x veggie sausages2 x hash brown2 x eggsMushroomsTomatoesBeans2 x toast ( which I did myself through the machine )And un limited tea ( I prefer tea, but you can have coffee too)Huge plateful, took ages to eat . Bit very enjoyable , and a bargain at £5.50 all in

! AVOID THIS PLACE.!When we arrive we was greeted but the one of the owners (man)Ask where we booked from? So I got the email up and he gave us the keys I had to ask about the card park then he book us in the car park that was it!We had to find out own room, no directions!Then got interest the bedroom!Room 6 - bed has bed bugs!The bed was meant to be deluxe double but was 2 single bed pushed together!The was 1 bedside table!The wardrobe was horrible! There was no plug socket only 1 side of the bed.The view was horrible! Just see the roof of the hotel.The light going upstairs didn’t work very well so your walking around in dark, the light is 100 years old!Wouldn’t get a pushchair in there!It’d horrible!Room was horribleBathroom - yellow light - water was cold all day and night on Sunday.The shower Tray was broken underneath.The pipe work was the best! All over the place and the taps are not great they kept moving.We went downstair at 7:10pm and there was people in the restaurant, none told us what time dinner stop or started or breakfast or anything NO INFO ABOUT HOT TUB!so we was meeting family as we can’t see them over Christmas, we wanted a nice sit down mean! But none said anything we went to the bar ordered drink but no cinder on! No Disaronno! Really cheap vodka like paint stripper, only 1 bottle or Zinfandel rose then they only had couple of bottle of other Rosa. Tables was all very sticky, the floor was sticky,The staff was very lovely ( Emma was brilliant)The toliet was horrible! There was wee in a buckets as you walked into the lady toliet. The lady stuck on wee and damp water! No hand dryer!Hardly any toilet paper!The lady’s bin in the toilet was very full! Over flowing - so it was on the floor!Men toilet-The wee was sitting in the pipeSo that all you could smell! There was wee all over the floor.There was no toilet check sheet done!There was happy hour on from 4 till 8pm which isn’t aloud anymore!The music was horrible most of the time. This place isn’t a great hotel’We paid for breakfast online then had to pay again! When we got there so we paid £13:50 each for both day and Sunday the mushroom was so over done! It was horrible ! There 2 different size breakfast! Mine - had loads! And my partner had - half a breakfast as mine was so much bigger!They had Buffet breakfast and there was nothing to pick it up with but your hand! So covid isn’t safe is this pub!£27:50 each day! For breakfast!So this morning- been told that I can’t have hot breakfast because chef isn’t in or something.Then open my yogurt and it was off - Mould - the bread was hard and stale’The coffee cup wasn’t clean’This was the worst place we have ever stayed’Do not stay there!

Avoid unless you want to be bitten in your sleep.We stayed one night for a wedding in Room 10 of the hotel. Staff were friendly and the room on entering looked fine. However went to make a cup of tea and the cups had brown sticky stuff at the bottom and were dirty.The bedding had crusty bits of something on the base bed sheet (not sure I want to know) but the linen looked clean. Both myself and my husband woke up next morning and we were covered in bites! They look like flea or bed bugs bites so we are currently investigating this further to identify what type of bite they are. The general room was pretty unhygienic with draws full of dirt, and crumpled up sellotape and bits of hair.Continental breakfast was also bad. No coffee available, there were three tea bags left for the whole of the dining area and the meat and cheese platter was sweating as if it had been left out all night.The bathroom was mouldy and the bath itself was broken but this feels like a minor point compared to the rest of the hotel and room.I will be uploading some photos to TripAdvisor if you want to take a look at the state of the room.