Minster Kebab and Pizza House in Thanet

Absolutely disgusting food and when phoned to get a refund was told I’m a liar and that the food is good I then proceeded to ask have actually tasted your food because it not only smelled like the meat had gone off but tasted like it too they was very rude and said they would refund me but not to go back ever . I said okay food is here come and pick it up and they never did. I would suggest that nobody goes here I have informed environmental health as I believe that this needs to be investigated further.

Been going there for over two years not much of a problem but tonight was very disgusting chicken was greasy horrible cheesy chips were disgusting. I’ve been on the phone for hours says he will refund but will not. Please don’t waste your time or money The hygiene is very poor

Do not get any food from here chicken was smelly and I spent 40 pounds with them asked for my money back for them to be so rude then eventually he said the driver will bring my refund 2 and half hours and guess what still waiting I will be reporting them to the environment of health

Ordered buy one get one free pizza on 05/01/22 for Bradgate clubhouse. Ordered 2 meat feasts and waited 40 minutes which is totally acceptable.When we opened the boxes I have never seen such rubbish that was served up. I have messaged the restaurant but no reply. Not only did we not get the meat feast but what turned up was not eatable. Took one slice and through it away. I wish I could post a picture because you wouldn’t know what it was.We order a fair amount of food from there so it tells me that there isn’t no loyalty with the takeaway.Steer clear from the pizza because you will be disappointed.

Disgusted never using this company again will never recommend it, placed order at 6.30 for 2 kebabs told delivery would be 7.15 to 7.45 called them at 7.50 told driver was on its way, logistically we are 8 mins away, 8.30 called back as still not delivered and cancelled order, we had not eaten anything all day due to a family crisis, don't appreciate being lied

I ordered the wrong food and they are bringing me the right one free of charge. I always use this place so I'm really happy with the customer service

Absolutely disgusting customer service. Ordered 2 pizzas based on the fact that just eat says this place delivers to the address i am staying at. After waiting an hour (20 minutes longer than the expected time) i called the shop to ask where my order was, to which i was told that my order had been cancelled. This was a lie because i could hear the manager telling the lady on the phone that she had cancelled the wrong order, to which they then proceded to cancel my order there and then, and then told me that there was a system malfunction. Complete lies and unprofessional. Couldn’t pay me to use this takeaway again.

What a find!! Best halal food in the area!! Portions are generous, service is outstanding with friendly and professional staff and the quality of food is exceptional (fresh, succulent and well made). My family and I have enjoyed our stay in Minster more due to having such wonderful dinners like grilled chicken, crispy fries, fresh salads and lovely burgers and kebabs.

First time I've used Minster Kebab, but it was highly recommended, so thought I would give it a go! I must admit I did have a long wait, but it's a Friday night, so that was to be expected really. Food arrived, hot, fresh and lovely! Staff were friendly and helpful too. Definitely will use again 😊

Delivery time fast (under the present situation we are all in ) quality of the food good .We ordered large kebabs which were disappointing due to the meat portions being small.When your paying £8+ for a large kebab you expect a reasonable/ generous portions of meat.last night we were very disappointed we have eaten from them many times in the past and have always had a good meal but the meat portions last night were small . Definitely not normal size for them .Hopefully they are not taking advantage of the present situation we are in by delivering smaller portions .Hopefully this was a one off . ( hence only three stars )