Starbucks - Culverhouse Cross in The Vale of Glamorgan

Stopped in here on a Saturday afternoon for a frappuccino. There was quite a wait before we were even acknowledged, even though there were not many customers inside. Clearly the drive-thru takes priority, which is a shame. Drinks were tasty and the seats were comfy enough (tho looking a bit worn).

The worse customer service i've seen in my life , payed 3,15£ for bloody small latte , waited long time to have it , even if i order it at 8pm , didnt have any plate or spoon with it , staff unprofessional , will never come back here

This is a "Large" drink. Charged for a large. Disgusting. Wonder if staff think this is funny, given they made this small drink in a large cup?

Woefully disorganised. It took 20 mins to serve 4 cars in the drive through on a Sunday morning. I eventually got to the front & they didn’t even know what I’d ordered. 3 different staff then asked about the specifics of my order (size, etc). It was one standard hot drink! Not exactly a premium experience.

Such a chaotic day - kids coming in and throwing water about and upsetting customers and then a massive power cut!! Staff dealt with it like pros, and didn’t let any of it dim their moods and the atmosphere - fab team they’ve got here

good morning, it's not the first time at Starbucks, but today the service is not nice, after noticing that the coffee is not good, they served another espresso which was cold

on april 27th 2022 you will get A LOT of iced frappe orders. please prepare the day before. thank you - do this or rhys wall at 6 wellright road, Fairwater, will be VERY upset. its his birthday and hes turning 39 and he LOVES iced frappes. please dont make him cry THANK YOU

A slow & rude experience today at Starbucks. Happy to ignore those queuing at the counter in favour of processing at least three drive-thru orders, then to only snap at those waiting to order "you'll have to go to the other till" even though the only till operator at the tills. No "hello", no "please". Would have more empathy for stressed staff if there hadn't been at least 3 other baristas in the background quite leisurely preparing everything and avoiding looking at the queue. Putting sandwiches in the fridge was a higher priority than serving those queuing up to it. Cafe area itself was a state, mugs, serviettes and uncleared detritus on literally every table. Then the only member of staff to be seen trying to clear the area was the same said single till operator & order taker.A let down of a visit for a Sunday coffee & feel sorry for the one busy member of staff.

No option to pay cash, which is still a legal tender. Website says accepting cash. Inconvenienced me but worse is it marginalises lots of groups of people. Literally put me off going to Starbucks again, will find an independent locally.

I bring my son here every week as a treat. Every week we order a hot chocolate without cream, and every week the staff give him cream and I have to have it changed. I explain that he is unable to stomach the texture of whipped cream. While they are polite, I shouldn't have to do that every week. This week, all they did was scoop the cream out, leaving some in the drink. I find complaining very difficult as I am autistic. Complaining twice is even harder. Disappointed.