Vale Grill in The Vale of Glamorgan

Stayed here for a wedding and we had an amazing time. We decided to make a little holiday of it and stayed two nights. Our room was spacious, ideal for a family and the service from the staff was excellent. We can't wait to stay again.

Had afternoon tea yesterday which was superb. The waiter was friendly and kept checking that we had everything we needed and kept us topped up with tea. The quality of the food was excellent and and a fab selection. We sat in the conservatory, the atmosphere was lovely. It was thoroughly enjoyed by all 6 of us. Highly recommend 👌

Overall the complex is superb. The two golf courses are excellent and in great condition. The hotel has very good facilities and provides s good service.I was there on a golfing package Sunday/Monday 22nd/23rd May and our evening meal was good with the staff coping well with us and several other parties.The lower "Service" score is a reflection of the service we experienced in the "Golf Clubhouse after our rounds of golf.The staff on duty did well but it was quite clear there were nowhere enough staff to deal with all the people wanting eat and drink before and after their rounds; a 30 minute wait for a simple cheese baguette/sandwich!That said it was still a really good experience

Overnight stay in this beautiful and very quiet resort that was very relaxing and peaceful. The staff here are wonderful and nothing is too much trouble for them.It is advisable to book a table in advance if you wish to eat in, as it seems very popular. The rooms and the hotel throughout are of a high standard and very clean. A stay here is highly recommended.

Poor check in experience, room wasn’t ready at 3pm, was asked to wait until one would become available (but wouldn’t be given an exact time). Was told check in is FROM 3pm; surely they don’t treat check out as FROM 11am. Wanted to get to the room asap so was eventually given a different room category to what I had booked with a window facing a wall and staircase. Rooms and hotel feel dated. Wouldn’t recommend.

So my friends and I came to the resort for a Spa Day Package £85 per person.We arrived at the hotel and thought we’d have some lunch first in the bar & grill. Every table was dirty with plates etc and service was extremely slow/no one seemed to know what they were doing. The food was lovely though.When we then went up to the Spa, a lady stood behind the counter, not acknowledging us for a good 10 minutes and when she did, was very vague in what the itinerary was.In regards to the spa day, it would be good to be shown around the pool area etc and advised of the parent and children’s time in the pool as this was not relaxing at all. Also, the afternoon tea had no labels on to tell you allergies or what anything was and it would be good to know before hand that it is a buffet. However, the food was lovely. We ordered a bottle of Prosecco which took half an hour to arrive with 2 of us going back to check where it was.Finally, all 4 of us asked for the same treatment, to find out that they were all different? It may be good to have consistency across the board as some had arms done, some had neck, and some didn’t. Also 2 out of 4 of the therapists spoke the whole duration of the massages, actually discussing previous guests and their ‘pubic hair’ which is very unprofessional.All just seemed very unorganised.

Went to the vale resort for a spa day. Staff were really lovely and helpful. We couldn’t stay in the jacuzzi for more than 10 min as the chlorine seemed really strong and was burning our eyes, there was another couple and a gentleman in there that said the same but also mentioned it’s not usually like that but today was seemed really strong. I’m not a pool person so we were really looking forward to spending time in the jacuzzi so it was a real shame. The massage was amazing, so relaxing. Afternoon tea was disappointing, sandwiches were lovely and fresh. Scones seemed like cheap shop bought ones and where so dry the stuck to the roof of your mouth they were awful. Cakes were ok nothing special, macaroons my absolute fav had no filling in the centres really disappointed for a 4 star hotel. Although we made the best of it not what you expect for almost £200 for 2 people. I wouldn’t go again and, this is disappointing as I lots of my friends have had lovely experiences here. Maybe today was just unlucky.

Staff were fantastic so helpful & friendly.Was surprised as a 4 star hotel not to have better refreshment facilities in the room.Bedroom _ executive suite was really lovely nice balcony & spacious room.Better refreshment in room even a few snacks.Food - delicious so fresh gorgeous flavour & presentation. Staff super friendly.Bar- nice Staff shame last order was early.As a child free night would have been nice to have a few more drinks chilling.Golf- very wet & muddy pitch - only did 9 holes so wasn't charged the full amount. Shame for such a famous golf course lits of temporary things in place.Over all a wonderful stay but could do with some updates & tweaks.

Room was nice. Breakfast varied and well cooked. But beware - we waited absolutely ages for our evening meal. To be fair, it was decent food when it arrived, but the wait got ridiculous. We sat for over half an hour with just a jug of water. The wine order had been forgotten! Perhaps they were short staffed because of Covid, but they should have made that clear. Aside from that, had a great massage a nice sauna and swim. Parts of the building are a little worn and tired looking.

Staff were really friendly and helpful. The hotel is very nice, clean and well located to the M4. Food was excellent apart from the sausages at breakfast. Lol. Lots of facilities like golf, gym, swimming pool and spa but we didn't partake of these so can't comment. Car parking is excellent. Rooms are spacious with ironing board and kettle. Few niggles as to the light switches in the room which weren't very well situated. Bit strange there but otherwise okay.