Finch House Cafe & Fine Foods in Tonbridge and Malling

Good Place to grab a bite, rendezvous with a friend or coffee before you head out to Central London.

Very disappointed customers. We have frequented this café as regular customers since the day the establishment opened during which time we have enjoyed a coffee and a cake on many occasions but of late find that the quality of the coffee has seriously deteriorated. Having tried both ordinary and decaffeinated Americanos we are convinced either inferior coffee is now used or the quantity of coffee per cup has been reduced. In addition to the drop in coffee quality they also have recently increased prices. Would certainly not recommend, but would suggest that a visit to another nearby establishment would result in a more satisfying experience.

Definitely the best coffee in tonbridge and the staff are very friendly and helpful i have been using finch house since it opened never had a single issue i visit 3 to 4 times a week and will continue to do so brilliant

Overpriced and poor quality food. Ordered a chai latte which tasted like lukewarm milk, the all-day breakfast was laughable for the price. Looked and tasted as though it had just came out of a microwave. It's a shame because the shop itself is a nice set up but definitely would not recommend.

Used to be a very nice cafe, standards have gone down majorly. I don't particularly mind waiting for food if its busy but the food is often cold and not well cooked. Have been going here since it first opened and likely won't go back. Really disappointed in the last few visits. Not the staffs fault, I feel they are always packed with not many staff. Poor management I think.

I'm really sad about them standard going really down the hill.I really love this place since they open. Any time we jump in town was they only place to going.Last visit:no soup in peak timesalads unseasoned with missing ingredients (I done the queue again for ask)more than 20 min just for toasted the bagels.Hopefully they rising again.

Great coffee house, especially the winter specials, but the service can be very hit and miss. I would recommend sitting inside as they usually forget about you and your order if you're sat outside.

Visited here on Saturday, placed an order for two flat breads and two latte’s.Sat down at our table with our lattes looking to enjoy our flatbreads and after 10-15 minutes and still no heated flat breads. I decided to see what was happening, as we would’ve liked to have eaten them with our lattes and was informed that it will be there in a minute.After about another 10 minutes one turned up, so I went back to the counter to ask where the other one was, to be told that it’ll be heated up and be sent out in a minute. After another 10 minutes and still no second flatbread, I returned to the counter to be told this time that we had only ordered one despite having a receipt quite clearly saying that we had ordered and paid for two.She said “you only gave us one to heat up”, basically accusing us of lying and that they would have to get another one out of the cold cabinet.So, after another 10 minutes we received the flatbread we ordered, which was slammed down on our table by the waitress with no apology.We asked to see the manager and was informed he doesn’t work at the weekend and he will be returning on the Monday. I informed them that I worked and would be unable to come in, so I asked to see the person in charge, who came over and listened to what I said and informed me that they were very busy and had very young and inexperienced staff.I was very polite as just I wanted to give my feedback… We were given two lattes for our inconvenience, but alas no apology.Very disappointed, as we have regularly visited this cafe since it opened.

Not impressive, this place is a fast food concept with nice ambience. I like the location and setting but been here twice and was disappointed both times. Visited the first time for cake and coffee, cake tasted like cake mix out of a box and coffee too milky. Thought to give it a second chance and visited the second time for brunch and coffee. Coffee as usual were big and too milky, had the all-day breakfast and avocado - presentation were good but they are not cooked with heart. Egg comes in a perfect molded and overcooked, avocado are like cheap store bought paste. Sourdough were good though so 2 stars

Went in for a late breakfast. Loads of veggie options but only one vegan sandwich (carrot and houmous which is a bit uninspiring) strange as they offer milk alternatives (oat/ coconut/ almond) for the coffee but then not for the porridge. They have so many sandwiches/ paninis/ toasties that are veggie but they all have cheese! I also noticed no gluten free options at all for those needing this. My partner was not keen on the carrot houmous sandwich so he didn't eat but the veggie food I had was good. Lots of seating room and facilities for babies (high chair/ changing toilet). Staff were friendly but if you have allergies/ intolerances or are vegan they don't seem able to prepare a sandwich or croissant without one of the set ingredients - it's all pre-prepared so what you see is what you get. There are vegan/ gluten free options over the road in a cafe called Basil so I would personally go there instead next time.