M&S Cafe Revive in Tunbridge Wells

Went on a Saturday morning, the place seemed understaffed and everything we tried to order was either entirely unavailable or parts were said to be missing. I ended up ordering the bacon ciabatta and some chips, which came to 7 quid. My party also ordered some jacket potatoes with Cheese and beans, and was told there was no coleslaw left so they’d replace with..:.extra rocket salad. As for my order, what arrived was a tiny roll with some thin, possibly microwaved bacon and a small bowl of oven chips which tasted like they’d been baked then microwaved to warm up. Bacon roll was ok, but not worth 4 quid. I ate it in 3 bites. The chips were foul. Considering the price AND it being M and S you expect a certain minimum of quality, but this was dire. Also - if you run out of ingredients and you’re literally right next to a supermarket filled with the products you use….there’s no excuse. I’m not knocking the staff - the service was the best thing about this visit - but it just seems to be mismanaged, understaffed and the concept is just so lazy and underwhelming. Seems like they’re coasting on duping moneyed housewives to come and have expensive coffees together and pretend they’re classy. Not good, and won’t come again.

Service at the till went wrong causing delays but lots of seating. The latte was generous and nicely balanced. Food fresh. Free water. Loos next to cafe.

Very good nice sandwiches and good coffee. Nice staff.

Nice tea and sandwiches. Bright cheerful people.

Friendly, clean and spacious.

Nice cafe serving pleasant simple dishes that are well priced and of a good sized portion...

I like M&S Cafe; however, I cannot u deseando why, when they have 2 tills, they only have one open, creating a long queue and long waiting time to be serve...?

Really nice place to meet friends or just stop and take a break. Lots of nice treats and hot drinks ( coffee and walnut cake is my particular favourite ). Always very clean and tidy which makes a big difference. Staff are always friendly and helpful if a little slow. Overall great place to come .

Me and my sister go here once a month for a coffee catch up. Great food and drink!

We really enjoyed being able to have our usual coffee and snack. An added bonus: it was half price. The staff were extremely helpful and no worries as regards social distancing.