The Chandelier Restaurant at The Spa Hotel in Tunbridge Wells

Stayed overnight with friends for a spa break a few months ago. We were very impressed with hospitality. Exceptionally friendly staff, clean facilities. We got a room for each of us. Rooms are good size for single occupancy. I slept through the night which I rarely do when at home. The afternoon tea was absolutely delicious, not too sweet and just the right amount for me. The spa was a bit too basic and small for my liking, but can't fault it for the pricing. All in all, I had a very pleasant stay at the hotel.

Was treated to a birthday meal there, and it was exceptional. The service was attentive and incredibly friendly. The food was cooked to perfection, bar staff and waiting staff very good and interacted with the whole group in a very professional manner. I cannot fault the evening at all. The rooms are lovely to stay in. We'll worth the money. And hats of to the chefs, amazing food, great presentation.

This is a proper hotel. Not some characterless converted office block belonging to a bland chain. It's been renovated recently and tastefully - the event rooms look magnificent now. The staff could not have been more friendly and helpful, the food was first class and the gardens are simply gorgeous. And then there's the spa with pool. I chose a spacious room which was certainly that and very comfortable. I love coming here and hope to do so again very soon. Thank you.

It was my first time in the area and I had to slow down my car to take in the beauty of the surrounding areas. It was a very pleasant drive. Very important is that the spa hotel has lots off car parking space and the hotel is happy to reserve 3 spaces for your guests if you have an event. Staff is friendly and they have lots of comfortable seating areas in lobbies while you wait. Event halls are beautiful and the event coordinators are always willing to go above and beyond to help you enjoy the best of your event.I would update this review after my event but so far, I only have pleasant things to say

Beautiful hotel, everything looked and felt excellent quality, tastefully decorated in keeping with the stylish buildings. Everywhere we saw was spotlessly clean, newly decorated, and the grounds and spa were immaculate. Staff were all very pleasant and helpful. Our room seemed much bigger than we had booked.

Booked a solo retreat for a long weekend and despite the weather wasnt as great, still had a very relaxing ad comfortable stay. The service was top notch and although the health suite was a bit small, lucky the times I used them were quiet times. Quality tea, coffees and biscuits provided on a daily basis an decent size bathroom. Will definitely return the next time hopefully with better weather so I can explore the garden grounds more.

Lovely morning spent in the gym, pool, sauna before having a full body massage. The pool is pretty small so was a tad crowded with 5 of us trying to swim lanes. I would like to suggest that you turn some of your running machines around so you can see the gorgeous view of the garden. I'd much prefer to see that than a TV screen or mirror image of myself working out!

Very disappointing experience.I booked afternoon tea for 9 guests in a private room. We were largely left to our own devices. In fact one waiter was extremely rude on 2 occasions, one guest’s dietary requirements had not been catered for despite detailed descriptions of guests’ requirements. It was suggested that a small side salad be shared with a guest who has a dairy allergy…the salad was covered in blue cheese! Sandwiches largely displayed on dinner plates rather than the tower displays we associate with afternoon teas. Bizarre choice of cakes not at all what you’d expect and certainly not in line with the hotel’s marketing material - a chocolate mousse slice is definitely not finger food! Apple pie?The whole experience was underwhelming and overpriced. A jug of tap water & cordial - £9! Thank goodness I insisted on an itemised bill (had to ask 3 x) as I had been overcharged.Save your money and go to one of the lovely little cafes in the Pantiles for afternoon tea.

I have not stayed as a guest but I've only ever visited events. The staff have always been pleasant and efficient, I've never had a different experience.I used to work in events and that was most certainly not always the case with hotels! So to experience that reassures me about The Spa enormously.The place is always spotless and the reception is a lovely spacious area to relax with a cup of tea..perfect if you are meeting someone and very welcoming. I can't comment on the accomodation but the meeting rooms I've been in are large and spacious. The acoustics are not the best without mics and speakers but I am guessing that could be overcome.Over a great experience for the bits I have used The Spa Hotel for.

I spend a week at the spa hotel over new year to get some r+r - it was lovely. Thank you to all the staff who made my stay so nice. Really grateful.The hotel is well put together, and has had significant investment by the new owners since 2007. I had a big room (they upgraded me which was nice) which was furnished to a high spec. There was lots of little touches here and there which I appreciated. The spa and gym was great and I used it everyday.My only issues were that the mattress wasn’t very good, the massage I had wasn’t either, and the pool is too small to swim lengths properly. The pool is very nice though, and a lovely place to sit and look out at the beautiful hotel gardens.I would definitely recommend this hotel.