Afternoon Tea at BEST WESTERN Frenham Pond Hotel in Waverley

I would give 5 stars as I love this hotel. I love its location, the attentive, excellent and friendly staff. However, the poor choices of breakfast let them down as there is a lack of vegetarian and vegan choices.

A lovely outlook and everyone was very friendly. My sister and I had taken our mum there for afternoon tea for her 80th birthday, it was the first time we had all met up together since COVID, and it was halfway between us. Mum had a full manicure which lasted about an HR, while we sat in the bar waiting. We went into the restaurant, where we sat down and was presented with sandwiches and cakes, which were all fabulous and tasty. Even though it was a bit more expensive than I would normally have payed, for a special occasion it was worth it. They do other things like weddings and tribute acts, and also have rooms to stay in, and would definitely try the acts and rooms. A nice change to the norm and most of all our mum loved it.

The hotel itself is average, not much to highlight. The management and customer service are absolutely a shame, though. Simply the worst I have ever experienced in my life. I have been charged twice for the room, I want to think that by mistake. Several weeks after it, including mails, calls, a visit in person, and a couple of loose promises to have it checked, not only I didn't get the money back yet, but the hotel simply keeps ignoring their mistake and has not been able even to properly answer. I have been forced to raise a claim through the bank. A real shame. Watch out if you are planning to stay here

Went for afternoon tea with 3 friends. The sandwiches were exceptional and lovely and fresh, and the cakes were delicious. The staff were very attentive and friendly and made us feel very special.

We stayed at Frensham as a family for Christmas 2021. We were told rooms had been empty for a few days prior to our arrival however they weren't ready when we arrived. Check in seemed very unorganised which led to a fair amount of time for us having to hang around. We stayed in garden rooms which smelled damp so need sorting. I am aware two rooms were flooded earlier in the year and think this has affected furnishings maybe, as well as rooms either side of them. Mattress was also different to other rooms on our previous stays and not as comfortable. Rooms were clean. Christmas Dinner was lovely but I don't believe it was 6 course as advertised. Buffets were disappointing as although food was nice, there wasn't much variation and not really a full buffet. Given this, I felt the Christmas package was overpriced. Drinks were very expensive £2.90 for a small bottle of coke !! Couldn't have cocktails as the cocktail barman wasn't there over Christmas. However, given all of the above, the staff were amazing, especially Mala who went above and beyond to ensure we felt safe when dining given the pandemic and us having a vulnerable person with us, and Martin at the bar who worked so hard. They were there every day and nothing was too much trouble and made our stay an enjoyable one. The General Manager was quite rude on occasion and I witnessed him twice reprimanding members of staff in front of guests, which is not acceptable and uncomfortable for staff involved and guests. He also didn't make himself known to guests or greet anyone arriving which I would have expected.

The staff were Fabulous,very helpful, really friendly and efficient. Breakfast was everything you could wish for.Stunning location with fab walks around the lake.We did find the room a little dark but overall a great hotel and we had an excellent wkd 😁

The only positive I can give this hotel is that the room was clean. Poor service, on every aspect. The staff walked away after only taking one persons drink order (we were a group of 8) this happened every time, even at dinner. Staff were very unhelpful, rude and disorganised. I left my hair straighteners in the room and they magically disappeared, so be aware of all your valuables.

Stayed 2 night . Staff were very helpful and welcoming. Loved our garden patio room. Very clean hotel and grounds were very well maintained. Food was very nice with a good selection. We Would visit again. Definitely recommended

We spent a great two nights. Very well educated staff, amazing food, amazing place and very hygienic. I would recommend this for families and friends. Keep up the good work.

Had a lovely long weekend.Rooms were really nice, clean, quiet and modern with a big bed.Food was nice but expensive for portion size. Nice beer selection and friendly staff.Nice area to explore if you like a walk.The spa was very nice.Jacuzzi was really relaxing and the massage was amazing.Would i go back? Yes