Kei's in Waverley

Treated appallingly by the staff. Firstly we were very rudely told we could not come into the restaurant unless we put face masks on to walk 5 feet to the table ( this has not been a law for 2 months now) then when we were seated they asked myLittle girl (9 years old) to follow them into another room to be measured as if she was over a certain height she must pay adult price of £25! she only nibbles at Chinese food and definitely doesn’t justify an adult portion! Then I requested a high chair for the infant child in our party and was told they don’t do them that they would simply “stack two chairs on top of each other to make it taller” completely unsafe! We were then told we could only choose 5 items from each course of the menu (even though it’s advertised as all you can eat!) honestly have never been treated so appallingly by a restaurant! We only came to the restaurant as we used to visit the runfold branch before it closed and always had such a lovely time. Food was also nothing special at all. I definitely would not visit again

This place used to be one of my favourite but since new management this place has gone downhill. Normal staffs are not allowed to take orders for food or drinks. It has to go through the main lady (Manager). It says eat much as you want (£25per person) but you only get to order food in a limited portions or limited dish. I understand they are trying avoid food wastage but group of more than 6 people would defo eat more than 2 portions of salt and pepper squid. THEY CHARGE YOU FOR CHILLI OIL.

We have used Keis for many years and have always enjoyed the food. However, used them last week for take away and found portions much smaller and the price has rocketed.This is very sad. Think it’s time to go elsewhere

way we were tested on arrival. We were told masks had to be worn or no entry. This was not told to us when booking by phone, and is the only restaurant we have experienced this with now that rules have changed. Worse they charge 30 pence per person to supply a mask that must have cost them almost nothing to buy - abysmal customer service. Even worse it was clear that any regulars are exempt as some (not all) groups arriving were not requested to wear masks. As the tables were uncomfortably tightly packed mask wearing in the 3 steps from door to table seemed an irrelevance.Bizarrely the only beer served in a supposedly Chinese restaurant was Japanese, even though the menu shows Chinese beer. Drinks service was slow and several reminders had to be given to get the drinks we had requested.The terrible service cost them any kind of additional tip, and we will never return, nor will the friends we have already shared our experience with.What about the food? That was actually very nice, but have overall dining experience had been tarnished irretrievably.

Over priced.. main dishes were randomly brought out. A dish was brought out 30 minutes later when we had already finished. A service charge automatically added which is cheeky considering their prices are so high anyway. Food wasn't great, would never return!

Poor service, miniscule portions. Myself and three friends visited Kei's and left hugely dissatisfied, we could only put this down to the change of ownership. The service was slow, 20-30 mins between each serving, the starters areived and we had one tiny plate between 4 men. We immediately requested a new selection but were told we had to eat all that was there before ordering more to prevent waste. Understandable but at the same time 4 men eating child portions is unnecessary to then have to wait so long for the next roynd to arrive.The staff seemed more intereted in moving us along to the next courses than ensuring we were satisfied.So far removed from the Keis of old which was a much loved and trusted restaurant.Will not be rsturning any time soon.

Very nice food ,good choice on the menu, very professional service.

Incredible food, great service and large selection to choose from in the buffet style cooked to order menu. Highy recommend the pork ribs to start and spring rolls. The Thai roasted pork and lemon chicken dishes were also amazing too in the mains. Their duck pancakes in the middle course were sublime. Will definitely be coming back!

12 years since I last visited Keis. Sadly the owner has died since but the standard of food and service is still very high yet competitively priced. All you can eat on Sunday evenings but orders limited to ensure you don't have more than you can manage (no doggy bags!)

I was introduced to Kei’s quite a few years ago by a work colleague. It was great back then and it’s still great now. I returned last night with my family and that was probably my 10th visit.The big upside of Kei’s is that you never leave hungry. You can eat as many prawn crackers, starters, middle and main courses as you like, with all being freshly prepared to order. This restaurant is absolutely not comparable to ghastly buffets, which serve up piles of tepid mass-produced food using ingredients of a questionable quality.The bulk of the dishes on offer are Chinese but there are plenty of Thai dishes and some Singaporean and Malaysian too. There are just too many dishes to name as favourites, but the chicken and cashew nut and crispy chilli beef are definitely towards the top of the list. The satay chicken to start is also a winner!The staff here are most attentive and very friendly, even when rushed off their feet delivering orders to a packed restaurant. We were repeatedly asked about the enjoyment of our meals and table water was always replenished without asking.The price per head for dinner is £19.50 and the restaurant does apply a 10% service charge, which I did not object to. The service was faultless. Whilst not a cheap meal, the experience was worth every penny.Drinks and desserts come at extra cost. But after so much great savoury food, I had no room for something sweet.Just a couple of criticisms - the website booking tool doesn’t work. I called on the day of my visit as I hadn’t received any confirmation. I was told there was a problem with the website and that I should call to book a table in future. The website also shows the cost of dinner to be £18.50. The difference is negligible but the information is still wrong. The website needs updating to avoid dissatisfaction from future customers.All in all though, a superb dining experience.