Marks & Spencer in Wycombe

I am fuming at the way they treated my eldery mother. Dreadful staff and the management isn't much better. Disgusting behaviour. Shame on you M&S.

Dropped in for a snack. The cafe looked like a bomb site. They had obviously had a rush of customers. Leah and Tom were coping, but only just. Calls to management produced no results for 45 minutes. They were forced to temporarily close to try and catch up. Under the pressure and strain they coped admirably. Full marks.Not that the closed signs had any meaning for some crass individuals. They just sloped in. By 1400 some degree of sanity had been restored. Crockery had started to come out of the washer.However, the M & S accountants that ration provisions to cafes need to look at their customer service reputation.However

Waited by the self service till that says cash, only to be told, card only!Then waited ( after being told to wait on another till), 5 mins, still no staff, walked out. Understand problems can occur but awful service.

Largish store on two floors. Well laid out except for the self serve pay desks in the food hall. Too few and too cramped.

Great shop, well presented. Well designed clothes and tasty food too.

Went in to buy some Christmas presents and went to the cafe for lunch. The Cafe wasn't that busy but service was slow and the cafe wasn't that busy. We sat at a table and waited for twenty minutes no food arrived. Then the manager noticed us and asked if we had been served. Within 5 minutes he had our food and offered us a free tea and coffee and my children a bottle of drink and apologised for the long wait. This is why I am leaving 5 stars we all have days like this but its how you deal with them and the manager dealt with it professionally and in a friendly manner will definitely be back.

Appalling customer service from the woman overseeing self checkout today, ordering me to stand away from the self checkout while my partner did the packing and paying. No explanation or reason given. We already had shopping from before so I wanted to give my partner a hand with packing, but this woman had a nasty attitude and absolutely no people skills. Not sure what her issue was but she is clearly not fit for any customer facing roles without proper retraining. Did not expect this sort of service from a company as reputable as M&S.

I ordered a pair of black chinos and I was delivered a pair of blue chinos. I needed them for a special event and MS ruined it. I now have to travel 4 miles to the store and change them. I know they will not reimburse me for the uber there and back home. I will never buy from MS again.

We went into the M&S café here today, the staff that served us was so lovely, making it a really nice visit.The only thing that could have been done, when we initially got in the queue, there were 3 members of staff behind the counter, but around 10 tables with empty dishes, and needing a wipe down. Just needed one of the guys to clear this more promptly, so no complaints appear in the future 😀.Our local M&S is in Milton Keynes, even though we were a nearly 38miles away, the visit in High Wycombe, felt as if we were in our local.

Awful experience tables full couldn't find anywhere to seat. Ordered jacket potato said there would be a 20,mins waiting. After 50 minutes we asked where our good was they asked for our receipt which had the time on it. Jade came to see us very apologetic said our receipt got over looked. We got our food quite quickly after that. After a long time we got our money back only because the customers around us said we should ask. We didn't ask but the customers did which was very nice of themWe won't be eating in M/S for a long time.