Smiles in Wycombe

Order online and then pick up normally in about15mins so freshly cooked and delicious

Will not be going back that's for sure , only stopped as I couldn't be bothered to go anywhere else. Total waste of £21 for 2 chips and 2 small mixed doner kebabs ... cold chips and boy I wouldn't even no how to describe the kebab wow wow wow absolutely shocked... never again ...

Music was far to loud , no idea what music it was . Food expensive. 17 pounds for a sausage and chips. Curry sauce, and 12 nuggets. Food cold. And nuggets where just fat.

veri nice and very quick service the chips was taste and fresh definitely going back

Great food and great service. Thanks. Real Scampi rather than fake stuff.

Long wait to be told they didn't have our whole order. Then waited again while they served everyone else. Will not go again

How is it that when you were young, you couldn’t get near the chips because they were that hot, you had to blow them. Fish and mushy peas were good. A good potato ruined by being lukewarm Come on Smiles, you’re charging top prices !!

Food: great, service: very debatable.Probably one of the tastiest kebabs a foodie has ever eaten. Genuinely surprised to get something this good locally, and it’s definitely the best option in the area.The service is ropey if they aren’t busy, and it annoys me that I have to wait 5 minutes for a slow customer in front of me when I can see a bag with my name on it behind the counter, but the food is well wrapped and still warm enough.

I had a discussing meal from this chippy, the fat wasn’t hot enough so when I bit into the cod’s roe it was full of fat and the batter wasn’t crunchy, it was gross. The battered sausage had a hard rank crust on the bottom where it had been sat for ages and it was 7.30pm, it was not pleasurable. The fish and chips were really dry and under cooked so we couldn’t eat them. It was a waste of money and we will not be going back, I complained to the manager and he had no respect or customer service. It’s worth traveling to SMARTS FISH AND CHIPS Henley on Thames, their fish and chips taste consistently amazing and crispy and they care.

So disgusted that I joined TripAdvisor to write a review.Firstly, I experienced the worst customer service last night.The food here is generally pretty good, I ordered a donor kebab and a chicken shish kebab, plus a medium chips and 3 diet coke.I was informed that the shish would take 10 mins as it would be freshly cooked, no problem with that, and they were reasonably busy. I waited for 25 mins before being told that the shish was ready and had been wrapped 10 mins ago but now there would be a further wait as they had run out of donor kebab meat. Little did they know that I counted 5 customers that ordered donor kebab after me and were served whilst i was waiting. This was extremely frustrating, but i accepted they were busy and so I cancelled the donor only and asked for my money back. The guy seemed extremely reluctant to miss out on my precious £8.50 and proceeded to imply that the donor meat was now ready.That new, partially frozen donor had been on the spit for approx 10mins, I watched them change it. It was a pale white on the outside, and almost translucent on the inside when they shaved it - absolutely NOT COOKED enough. No way I was going to be disregarded as a customer, have my time wasted whilst my wife waited patiently in the car with our 3 children and then poisoned for the pleasure.I left with the chicken shish and the medium chips in a trusty brown paper bag.And here comes the worst part, which tipped me over the edge and forced me into writing this review.When we got home my wife found a complimentary bonus in the bag, in the form of a baby cockroach. (pictures attached).I accept that these things can happen, and the roach was in the bottom of the brown bag, and our the chips and shish were wrapped separately.But coupled with the absolutely awful customer experience in being completely overlooked and disregarded whilst other customers came and went, being made to wait for so long and taking away only half of our order and paying a premium price for what we did take home - we threw the whole lot in the bin after finding our little surprise, and all went hungry. 45mins of our lives wasted by the time we got home, £16 down and still in need of a meal.I will never order food from here again. I strongly advise the management to consider every customer equally important, and i would highly recommend that they fumigate the establishment ASAP and check every brown bag is free from bugs each and every time before they put take away food inside.