Mill Restaurant at La Mon Hotel in Castlereagh

Booked a carvery for 12 people, paid up front. Was given a table for 11 so my granddaughter had to sit on my knee. We were crammed into a corner with the backs of our seats touching the tables either side so was very difficult for either table to enter/exit. The adjacent room was totally empty so this didn't make sense. Asking if there were certain drinks available was told "I don't know" Noone came near us so no plates cleared between courses and when we tried to find somewhere to put them were told to leave them on the table. The food itself was fine but the service was appalling. Won't be returning here

I cannot rate the hotel as we were not able to have the event due to the hotel letting us down. We had booked a room for an family gathering after my Mums funeral. 2 days before they informed me I could not have the room I was shown as they needed it for an event. They offered me another room with no Windows and told me they did not have many staff and would have such a good experience.The whole thing has been very distressing and stressful at a very difficult time.We have very little time to sort out such an important event.

We went to dinner to surprise my mum for her birthday. She was surprised alright. But not in a good way. She ordered the coq and bull with skinny chips. They mustn't of had skinny chips since she got big ones. The chicken was about half a breast and the steak wasn't well cooked as the steak knife hardly went through it and you could see some blood on the plate. No one came to check on us till we were nearly finished and she didn't eat much of it. Definitely don't think we will be going back anytime soon.

Food was stale. Priced to meet hi standard hotels but fell far short. Despite several attempts to contact a manager to voice my complaint my calls were never returned. I will not return and would advise others to review this hotel before committing to a booking.

While our room was changed to accommodate my friend that was prob the only positive we could say. On arrival we decided to use spa while waiting on our room. The pool was freezing(I do open sea swimming so that's saying something). The jacuzzi steps were very steep & extremely hard to master even for myself who is quite fit & extremely mobile. My friend unfortunately slipped while getting out hurting her knee & no one even came over to assist or see if she was OK.restaurant staff abrupt when ordering evening meal. My meal was could & bull the chicken was slightly pink at 1 end & both meats were cold. When asked if everything was OK I said no & explained why all I got as a response was ' oh sorry to hear that' perhaps had the person been a little more pleasant I wouldn't have even bothered with writing this. I was so looking forward to this trip as it was a gift from my friend for my birthday. I hated complaining as she had gone to the effort of surprising with this. I will not be staying here again. Had staff been more responsive to our complaints it may have changed my opinion

We went for a afternoon lunch, I asked for Fish and chips with sweetcorn instead of mushie peas. When it arrived the fish was OK the chips I've had better in McDonald's, the sweetcorn was straight from the Fridge.Very cold in a jelly sauce.The wife's asked for a Ham sandwich, it arrived, two halves that were about 4" thick.We've never seen bread so thick " anywhere"She couldn't eat it, this was left on the plate.Paid the bill at the bar, I told yer man about the meal, he couldn't care. £48 Paid. 2 / 10.

We booked a function room following my Dad's funeral.Communication from staff upon arrival was almost non existent. They didn't seem to be aware this was for a funeral.The service was was incredibly poor with staff coming across rude and incredibly unhelpful.When it came time to pay there was nobody around. From there I expected to be sent an invoice which would then be paid.Within an hour of leaving I received a phone call from the "Sales and Events Executive" demanding immediate payment. I explained the situation and voiced my concerns. The person in question continued to be completely insensitive to the situation.We had been recommended La Mon as a suitable place to go following the funeral. It was anything but. A terrible way to end what was already a terrible day.

I didn't have an overnight stay but booked venue for reception after my mums cremation yesterday 7/1/22 gir 25 people.I have never seen such a skimpy, meagre spread for £10 per head. It was scones and pastry as it was an am service. What was provided was worth about £15 max.Guy pouring coffee def needed training as it was literally thrown into the cups. Didn't complain at time as we were too emotional but will get doing so. Could have taken all those attending elsewhere and had a great cooked breakfast for less. Also the scones weren't fresh. I am more than annoyed so will definitely be complaining .

Stayed here last night for boxing day. No entertainment because of covid apparently but everyone was running around drunk with no masks. We then put music on in our room as we were bored, and it was low, we got a knock at the door to turn it down. £200 for a nights stay and we were all bored. We also paid £35 for a dinner which wasn't bad but it har been lying for a while so the likes of the potatoes were dry and hard. £15 for kids and all you could get was chips and chicken nuggets, that's a rip off.

Stayed for one night. We had to change room due to the mould in one corner of the room and the cobweb with about 15 fruit flies in it, a full hedge a foot from window blocked out any view. The next room was lovely but it was very uncomfortable position to be placed in in the first place. We will not book here again.