Marks & spencer sprucefield in Lisburn

Not a good experience and not what you expect from M&S. They never have any hot foods when I’m there and there were limited sandwiches. if you’re a very plain eater, there’s cakes, tray bakes, croissants and scones. To drink they had a limited selection. Glasses and knives were really badly stained from the dishwasher to the point the glasses looked like they hadn’t seen a dishwasher.

Terrible staff in cafe. Older lady with light straight shoulder length hair was rude. Ignored us to begin with then avoided customers so the young girl had everyone to deal with. Order was incorrectly made and things missing. 3 Trips back up to rectify things was not a good experience. Food was forgotten and left beside other people's drinks. Cold and hard by the time we had to go up and enquire then just handed to us with no apology and no concern. Utterly disappointing and I will actively discourage others from M&S