Marine Court Hotel in North Down

The hotel is good, the service is great, the cleaning is great, the staffs are very friendly, I like them very much, but there is a problem. The restaurant serves very few meals and in most cases it is not tasty, and this prompts the guests to make extra food in the rooms and this is very bad. Restaurant review

Very friendly staff very clean had an evening meal and breakfast both excellent Would definitely stay again

All thanks and appreciation to all the staff, especially the esteemed chef and the brothers in the cleaning department ahmed alhlif

I would not recommend this to people unfortunately.We got married here recently and although the night itself was great and the staff and food on the day were pretty good we still arent very satisfied overall with the Hotel.Just a few of the things that we noticed:-They advertised (and are still advertising) a very attractive wedding package for great value yet when we showed interest they said that offer is no longer available and we had to choose the package at about double the price. It feels like they are advertising the 'to good to be true' package to get couples interested then they can switch it to a more expensive package once people are planning to use the hotel. They are still advertising this cheap package to this day, 6 months after they said they are no longer doing it.-in the the run up to the wedding, we had to chase the hotel and enquire about everything such as food, menus, vegan food, drinks, desserts, music, seatings, timings etc - the hotel did not put any of this to us and probe us for information, we had to it all ourselves. There was no one from the hotel reaching out to us to query us for specifics or how we wanted the day to be, we had to come up with everything and then tell them.-When government covid restrictions came into place the hotel said they would not refund our money and when international guests or local guests unfortunately had to pull out due to new rules, the hotel wouldnt refund a penny despite us ringing within minutes of paying to ask for a refund on a few people, they wouldnt refund the money (a few guests had to cancel a few minutes after we paid the hotel unfortunately)- as the hotel wouldnt refund for any of the guests who had to cancel, we asked that the people who couldnt attend's food be given to other people who did attend as extra but this was not done. We had paid alot of money for this food and we had explicitly asked the hotel to still serve their food but they did not- we seen the staff chucking out glasses of champagne that we paid for, yet they could have offered these glasses to people who were there and who wanted them-when myself and my wife arrived at the hotel there was no real welcome for us, no doors held open or champagne handed, we had to hold the heavy doors open ourselves and try squeeze the wedding dress in through the doors-the bridal suite room itself looked good but was pretty tacky for example the taps in the bathroom fell off under the slightest bit of pressure-the hotel for some reason decided not to serve the £300 cake we bought so that practically went to waste. We had indicated throughout that ofcourse we want it served which is why we got a cake that would serve 100 people. the morning after the wedding we were given the full cake as they thought we wanted to keep it. Why would we want to keep it when we had chatted to them before about serving all the people. We did not notice on the night that the cake wasnt served as things were too busy. On the day after the wedding my wife and I were left with a huge £300 cake that practically went to waste - yes, we did try to eat it but we didnt want it and we were only eating it for the sake of it to try to use it before it went out of date, which was a huge waste of money-we tried to follow up with the hotel by emailing them but they have ignored us since the wedding and have not responded to us, 3 weeks later, yet when we emailed them before about choosing them for our wedding they were responding all the time.generally the quality of service from the hotel seems to have gone down over the last few years, as locals we have used it a few times and it used to be great. We live in bangor and wont go near the place again for anything.they are still advertising the great wedding package online and on brochures yet when we were showing interest in them they said the package is not available any more seems fraudulent or dishonest from them so they can get people's interest and when the people have considered the hotel then the hotel will tell them the package isnt available any more.

I booked this hotel for a Friday to Sunday stay for my Girlfriend's birthday.On arrival, everything was pleasant and we got checked in ok. When we got to the room everything was a little dated. Mahogany furniture, badly discoloured sockets and switches. The room was different to what I booked as we wanted a sofa, but there was a table with two chairs in the room, and it definitely wasn't weather for sitting with the balcony doors open. I let it be anyway, as it wasn't important.I noticed we were in an adjoining room with a door, a door with the tiniest bolt you'd ever see. Like literally if anyone wanted to get into the room from the adjacent room, they wouldn't have much trouble. So, I put our belongings against it with the table and let that be too. There was guests in the adjacent room on the Saturday and we could hear word for word what they were saying.The balcony door windows hadn't been washed in ever. The balcony hadn't been painted in ever either, it was really starting to let the room down badly. During the night there was a bit of a storm, which we heard through the very draughty doors. When I say draughty, I mean the curtains moved with the wind and the room was becoming very cold.The bathroom was badly aged, everything was off white and most of the metal work tarnished. The bath panel had a large gap down the end of it where it met the wall, the soil pipe casing at the back of the toilet was the same, and to top it all off, the toilet was leaking, which was causing the tiles around the toilet floor to go boast and lift up. God knows how many specimens of urine andexcrement there was soaking up through the tile grout.This was all on the Friday, which prompted me to go online a price how much the Premier Inn up the road was.The Marine Court cost me £320 for a balcony room, and a room in the Premier Inn for the exact same days was £220. It cost me a £100 more for what I can describe as Faulty Towers. Yes, I did have a balcony, yes, I did have a view of the marina, but by God it wasn't worth it one bit.It was the sort of room I'd normally pay £120 for two nights in Donegal or Galway from Groupon. If I'd have paid £120 for the both nights, I'd have had nothing to complain about, but paying £100 more than the Premier Inn for something that kept us awake and cold didn't reflect the price at all.The Marine Court wouldn't touch the Premier Inn for comfort, cleanliness and ambiance, and they got £50 a night more for it.I'll not be back near it, especially at the price I paid. Maybe £60-80 a night, but absolutely not worth the £160 I paid.It’s left a sour taste in my mouth.

Absolutely beautiful, we had 2 whippets with us , great weekend ,staff are fantastic looking forward to a return visit next year ❤️❤️❤️❤️

From a Dog friendly Hotel it was great the room was at the end so was very quiet nobody passing the room to upset the dog's. Staff were friendly too

Dull, drab, dreary and dirty. Advertised swimming pool but when we got there, oh sorry, the pool has closed down. Room had one hand towel, phone did not work, room service ie chambermaid, was none existent. In dire need of a total revamp. Decor, carpets were awful. At breakfast I told the waitress that the bread for toasting was stale, she emptied another loaf on top, which was also stale !!!!!

Booked for Sunday at 3pm. No one else was in the restaurant just us until 4pm. The meal was beautiful and the good service.

As You approach the Marine Court Hotel Bangor Foyer ie Reception area. You are given a warm welcome by the friendly reception staff. The beautiful reception area is really exceptionally beautifully decorated and has beautiful blue leather chairs. Don't be fooled! I paid £90.00 per night and I stayed for 3 nights. The rooms were comfortable bed was very warm and comfortable. They had sanitiser stations unfortunately most were empty! Certain members of staff were wearing masks but a Majority of the staff were not wearing masks! This is an extremely bad practice for staff to be full of their own self importance! I personally think that for £90.00 per night there should be much better facilities ie small fridge. I personally wouldn't like travel from America as the pictures online are NOT accurate! This is totally unacceptable and is against The Trading Standards Act! Rooms are Very dated! Rooms are Verymuch need of an total refurbishment. In the Abbey Suite although the room was beautiful. There is a n establishment which plays music up until 2:00 am. Breakfast was Very poor! First time staying in a hotel and I enjoyed it thoroughly. But would have maybe been much better if it hadn't have been for Covid-19 Pandemic. Maybe my stay would have been a much more pleasant stay. Restaurant facilities are not currently open due to Covid Pandemic. I do have reason to believe that if this hotel was given a real good refurbishment then the hotel would attract more tourists. Jason was a really excellent staff member and Arlene was such a lovely pleasant person who tried to help in every way possible and I appreciate the 1st Class Customer Service Care from both members of staff! Only one disabled access room which I was extremely Very disappointed in. The Marine Court Hotel Bangor is Verymuch Overrated for what You actually get!