Pizza Hut in Caerphilly

Placed an order for take out . Should of been finished by 20.20 so got there just before . Waited until 21.00 to be handed the food. The pizza was not fully cooked and covered in some garlic powder ( was a pepperoni pizza ) so no need for the powder . This ruined the food for my partner as he doesn't eat garlic . The chicken pieces were also under cooked as still soggy

We ordered 4 pizzas 3 normal and 1 gluten free for collection, the order came through as 4 normal pizzas. I called the shop and they assured me it would be fixed and they would send the gluten free pizza alone to my house as a delivery and collect the 3 regular pizzas and we would have to pay 2 pound for the charge for delivery. Instead of receiving 1 gluten-free alone we got 4 regular. We went to the shop assuming that we still needed to collect the 3 regular pizzas and they said they'd all been delivered and that they would make the gluten free one and we would have to wait 10 minutes until it was done. As we got home the gluten free pizza was totally wrong and they have a habit of slicing the gluten free pizzas when the label clearly states "not sliced". This is a massive cross contamination risk as I have Coeliac disease.

Took 40 minutes after delivery time. Food was freezing and partner wasn't sure if her food was gluten free as no sticker on the box. And after eating some of the food we now don't know if her pizza was not gf as she's had a coeliac reaction. My food came overcooked and cold.

The food is tasty when it arrives but the problem is waiting for it. Very rarely get it on time and mostly around 2 hours. The excuse of a new driver is getting thin. Seriously needs to be looked at.

Third time ordering from here and having over a 1.5 hour wait PAST the estimated delivery time. Won't be ordering again. Polite staff on the phone and during delivery (when it actually comes) but obviously horrendously understaffed.

I ordered pizza and sides for the whole family. I ordered at 7.55pm and was given a 30-40 minute delivery time, the food didn’t arrive until 9pm. Upon receiving the food I realised that they had used the wrong topping on my pizza and called my local branch (pontypridd) and was told there would be a 20 minute wait. Fast forward to 45 minutes later (9.45pm) and the replacement still hadn’t arrived. I called once again to enquire about the pizza and was told it would be 5 minutes more as the driver had just returned from porth and was picking up my freshly cooked pizza. After waiting another 20 minutes I decided to walk down, return the pizza with the wrong topping and enquire in person about my missing pizza and request a refund. The manager claimed he didn’t know who I was as I handed him the pizza and relayed the time I had waited and nervously realised who I was when I gave him my address. He offered to cook me another pizza there and then (which leads me to believe he never made the replacement pizza in the first place). He then told me that he is not authorised to give me a refund in the shop and that HE must apply for a refund for me that I will receive in the next 2 days. Poor customer service and constant lies about wait times. I’ve always ordered from Pizza Hut but this has put me off ever ordering from there again!

Absolutely despicable the service was horrendous it has tooken about 3 hours for food to come but it still hanst come. The big man on the end of the phone thinks he's slick not answering the calls a solid -1/5

First I need to inform there was no delivery for this order. I personally went to Trefforest pizza hut and collect after waiting for more than one hour and fourty minute.Service is horrible. When I was reaching there even the order was not ready. There was no branch manager to complain even.We are really frustrated about this.Basically over fifteen years in different countries, we are pizza hut customers. After having experience in Sri Lanka, malaysia singapore this is the first time we had such a bad horrible experience. And this will be our last order as well.

Called half an hour after the estimated arrival time and was told the driver would be back from a current delivery to pick it up soon. Called back again an hour later and was told he'd been to our house and knocked and knocked but noone answered. No cars or bikes have been down our road and the front door to our house is by the front room, no-one has knocked! Can only think the driver went to a street of the same name but not our one maybe. Either way we were told they couldn't deliver it now and to get in contact with customer service. A previous order also took more than 2 hours, this is not a one off (at least we actually got our food then).

Poor service tonight. Ordered and paid on the app and never came. They didn’t answer the telephone so had to go and collect the pizzas ourselves, and then had the wrong toppings. Manager got a young lad to try an sort the issue as he couldn’t be bothered.