Subway Castle View Caerphilly in Caerphilly

Awful! Went in around 4:30 had 2 6”subs and hash browns. It was all undercooked and cold. Very disappointed.

Very rarely have subway so not familiar with the menu, staff member was a little impatient with me and messed up my order but quick service, would rather travel to a different subway.

Got my order completely wrong, had it delivered to my home & when I rang up complaining they said the person who had made the sub had gone home and there was nothing they could do

Don't know what have happened, whether staff change. But my recent subs have been inedible. I bought one last night and that was the worst. It was dry, the filling was substandard, I requested chipotle and mayo and when I looked there was what can only be described as two tiny spots of the sauce, nothing that you could taste and certainly didn't cover the sandwich, the cheese was barely there. I used to like the local subway, not anymore. Will be taking my custom elsewhere. I sent the sandwich back and requested a refund. Never again 😡

Great staff and amazing food as alwaysOne of the staff even managed to help me with My 13 year old daughter to try something different for a change! ( shes a very fussy eater )

This place is very hit and miss. Only one or two staff members have any customer service skills, the rest are not interested through to rude. Usually staff are too busy chatting to each other or their friends who visit the shop to pay any attention to you - on a previous visit I was asked the same question 3 times, when I commented on this they were again too busy talking to hear what I was saying. I know it's not the most thrilling job in the world but a smile and a hello wouldn't hurt.It's also not very clean, on a recent visit there were black rubbish bags in the food prep area and they seem to have an issue with fly's in the shop which are evident almost everywhere and again staff are oblivious. They all wear gloves but I've seen some not change them between serving people for food and at the till.

Most weeks I tend to have at least 1 subway salad and thoroughly enjoy.Unfortunately today was a little different.I have just literally finished eating it and without sounding ridiculous, I don't feel that I have eaten a salad at all.I chose my usual Chicken Tikka with all toppings except cucumber & tomato but unfortunately there was very little lettuce put in and therefore I feel as if my lunch was literally a bowl of toppings with some sauce.Hopefully this will improve by next week when I will return and hope that today was just an off day.

Not a terrible experience but was let down by the female "sandwich artist" who looked as miserable as sin and showed no customer service skills whatsoever. I got the impression that she didn't want to be there and it felt like she resented our presence too. The gentleman on the till was, in complete contrast to this, an absolute pleasure to be served by. He was friendly, smiling, and acted as if he was more than happy to serve us. If we return it will be 100% because of this guy's customer service. The girl there could stand to take a few lessons from him.

My visit to this franchise today was very disappointing. The service was poor; but what I found really appalling was the mess in the shop. Work tops covered with style food & crumbs - attracting flys and god knows what!! In a nut shell the whole shop was a mess. Table tops & floor left uncleaned. It was not busy in there, if so I could understand, but I think this just down to laziness. Really put me off on visiting there again.

Never felt so sick and I'll in all my life after eating here the two girls serving give off the attitude that the customer owed them something and wouldn't make eye contact. 'What do you want'? Almost robotic no customer survice there at all! The man on the till was nice and polite safe to say I will NEVER eat from this place /company again . 😷