Trecenydd, Fish Bar in Caerphilly

Phoned at 6:25pm and were told that they did gluten free fish and chips. Got there 7:01pm (quite literally as I have a text to my partner giving him my order) and queued for a couple of minutes and were told they stopped at 7pm. They would not budge on making an allowance for being ONE MINUTE late. My partner said ‘did you not think to tell me this on the phone?’ (We drove from Church Village). They missed out on £50 order. I’m pretty sure the owner was not there making this decision. This for me is very poor customer service.

Thoroughly enjoyed the chips, best I've had in ages!Beef and onion pie was spot on ❤️

Very disappointed the last few times, small portions of fish, chips not fresh.Really gone downhill.

Extremely tasty fish and chips, made more special by being gluten free which means my daughter (who has coeliac disease) could also enjoy freshly cooked fish and chips. Good selection of other food and generous portions. We phoned our order through so it was ready and waiting for us when we arrived. We'll definitely enjoy it again another time.

Wow!! Words that will never leave my mouth....WHAT A SAUSAGE! huge isn't the half of it!!, chips served were nice and hot and fresh (which makes all the difference!!) Served by a young lass who spent most of the time apologising for the delay, don't worry hun, it was worth the wait!! Parking is a bit dubious as its on one of the main roads. 9 out 10!! Highly recommend!!

Food is good but service is very poor. Telephone orders are priority meaning you can wait in the shop for 15 min before getting served. Shame there is no organisation, the girls seem to be doing their best but it’s failing.

The Fish Factory has to be one of the best if not the best Fish and Chip shops that I've ever used and tastes. I had a simple jumbo sausage and chips with a Chinese curry which tasted absolutely amazing. The jumbo sausage has to be the biggest of sausages that I've ever seen. Reasonably priced and very helpful and friendly staff. I'd certainly recommend this establishment to anyone.

Had to wait a while for the fish which is normal in any shop. The chips are lovely but could do with better portions. Service was friendly and love how they still followed covid rules.

Chips are hit and miss sometimes they are cooked well soft and fluffy in the middle with a little Chips edge here and there.But then a lot of the times they are hard in the middle pale in colour not good.The portions a 50% smaller then what they should be so if your hungary I would buy 2 portions as a large is like a small medium.Not the most welcoming of staff either 😕 shame as the decor is pretty 👌.

It's busy during opening hours, so I suggest you phone and collect. I had to wait 20mim but it was worthwhile.Staff are curtiouss, quick serving and above all the premises are clean.A recommended food pit stop for travelling tradespeople.