Costa Coffee in Cardiff

New outside area set up not ideal to making the propose of it. All new tables which is great but they are setup against the side window. One customer blocks the whole table of 4 !!Outside area is quite big but need to be utilised efficiently. Pointed out this issue and was told that what the head office instructed them to do !! Not practical !

Generally dirty. Empty cups and plates everywhere. Toilet had no soap. Hand sanitiser had run out. Poor staff seemed rushed off their feet.

Shame a barista can't make a proper latte

Not my regular haunt, but staff were friendly and efficient.

Expected top class drink but was just average for the price. Had hot chocolate, may be it's not Costa's speciality. Hot chocolate was somehow was little too much sweeter than expected. Coffee might be good I believe, will try next time. Ambiance was good, easy reach. Good Staff.

Worst Costa iv been too. Drinks were good but the place needs a good face lift ...Toilets didn't work and believe any dine in place should have access to a loo. For example there was a very pregnant lady looking for the loo. There was only one but it was out of service and she was told she had to go to M&S ... abit of a request for a pregnant lady.

Staff were not very welcoming, they looked like they all wanted to be somewhere else. It wasn't a great experience. Other visits have been good, but as soon as its a little busy, I always seem to have a bad coffee as its rushed

Costa coffee Queen St, Cardiff.. won't be going back to this particular one, sat at one table but moved because of all the marks on table.second table was no better..daughter brought back tea, capacino plus cake. Cup was dirty two forks were dirty too..table next to us was empty with dirty cups and tray on for some time. New customer came in and had to move stuff from table before sitting down..once she done that an assistant came over and asked if she wanted her table cleaned

Service was quick, the Colombian americano was so nice. My partner had a Ruby cocoa hot chocolate and cream she said it was OK but didn't have much flavour to it hence the 4*

Really well laid out for social distancing. Very helpful and professional staff which made the experience nice and easy. Great quick service, would definitely recommend. Only four stars due to the coffee machine looking a bit dirty, other than that it was great!