Miller & Carter - Thornhill in Cardiff

We've been to Miller&Carter several times, unfortunately I didn't enjoy my meal on this occasion, I always order fillet, and it's usually beautiful, but this was very tough and chewy. It wasn't as hot as I was expecting when it arrived at the table, more just warm. We weren't offered any drinks for about 20 minutes after being seated. The restaurant wasn't that busy, so I was quite surprised about the wait. Most restaurants offer a glass of water as soon as you're seated, but we had to ask for water for the table. It took about 20 minutes for us to be able to pay our bill and leave.

I am a retired lady and usually visit this restaurant once a month with a friend. The service is excellent and the staff are very friendly and polite. The surroundings/decor are lovely. I had sea bass for lunch, which was delicious. The only negative point I have is that meals are getting smaller. My bass was very small and there are never any real portions of vegetables on the plate, unless you pay extra for side dishes. I think perhaps that is the only area for improvement. I would still highly recommend the restaurant to friends and family.

I would not go to Miller and Carter by choice, I have had several previous poor experiences at their other restaurants. These days, I avoid chains such as Miller and Carter as they are rarely any good. But it was a relatives choice for a special occasion.My meal turned up luke warm, the steak would have been very nice if it weren't for the fact it and everything else on my plate was cold. If we were on our own I would have sent it back. They may as well not bothered with the pepper sauce, there was barely a dribble in the bottom of the pot. They weren't exactly generous with the grilled tomato either, a thin wedge, not even a quarter of a small tomato.The staff were friendly enough.The toilets were filthy, there was urine all over the toilet seat, when I took my 3 year old to the toilet. My wife said the ladies were no better, which under the current circumstances is really poor!Miller and Carter is not cheap and for the money we spent there, we could have had a far better meal and experience in a local pub. Needless to say we will not be going back, avoid!

Steak was great, sat alongside very loud and disruptive young family. Karen our waitress was very attentive and friendly, a real credit. Lettuce on prawn starter was brown along edges. Wedge lettuce was bitter, steak was fantastic, caramel/cinnamon dessert was dry. Meringue needed more fruit and cream. Mains were spot on, starters and dessert choices were limited and felt bought in and lacked finesse.

I really enjoyed my romantic meal here great atmosphere really intimate. Amazing service,staff brought us plenty of refills and even boxed up our desserts as I was so full. The steak as you expect was excellent and really succulent. 10/10

A shame that the kitchens can't turn out what the server carefully records and orders. I have had very few meals that have not had to go back, because something was wrong, despite being ordered correctly.Staffing still seems to be an issue, with slow service well below the level you would expect in a restaurant at this price point.My pet hate though is still not resolved at Thornhill.Why do you serve food that is almost always lukewarm?Despite always asking for extra hot chips, they almost always need to be returned. You can do it, as the replacements are always fresh from the fryer and steaming hot.Finally the salt and pepper grinders.These should be checked to ensure they don't simply drop huge chunks of salt and pepper all over your food.If they are worn out throw them away, and if staff don't know how they work, and how to ensure they operate correctly after refilling then please train them!!You promise so much, could be wonderful, yet seem to constantlydisappoint.

I've never been before. Had vouchers for Xmas to use.Lovely place, lovely food. Just a shame the waitresses attitude was not very good they day we went, but we will go again

Lovely experience! for a first visit treated well, service wise fantastic, steak was cooked exactly as was asked for, critical point being the triple cooked chips had a very firm middle rather than a soft fluffy texture you would expect. Price was as you would expect for such an establishments reputation, was it worth the price? Absolutely!

Came here boxing day with my son and his family. Easy parking with lovely grounds. Staff were very friendly and soon had us seated out the way in a booth as requested with having a breastfeeding baby. We were seated with an explanation of foods and toilet facilities etc and assigned a staff member. After browsing the menu, drinks and food were ordered. Drinks took about 10 minutes but it wasn't really busy so could of been quicker. Starters arrived after around 25 mins . Then 10 mins later the extras arrived to accompany the mains which took another 10 mins to come out . Steaks looked amazing with the fries etc on the plate , my chicken arrived and could only see the chicken to start, eventually i saw my dauphinoise potato and corn puree , brocoli wasn't worth the effort putting it on the plate. My son and wife loved there steaks but my chicken wasn't very nice at all. Most of it was in edible as it was like trying to chew a wooden lolly stick, Dry and rock hard. Briccoli was like chewing string .The tiny teaspoon of puree and the dauphinoise potato was the only thing that was nice . Thoughts went to pudding till i saw a sharing pudding was £13.95 and then saw the ASDA pudding box over the the shelf window . So a 8 portion ASDA cake been served 3 times the price then no thanks. Needless to say I wont be eatting there again . Pics below to show my point. X

Fantastic food and fantastic service ... All in all great experiance and will be booking again soon ...