Mocka Lounge Cardiff in Cardiff

Ali is overly rude when the simple questions are askwd like where the restrooms are, personally he be perfect back of house away from customers. Espresso maritni was amazing, reason fo the score was Ali

Been here twice now and both times were a lovely experience. It is a little bit on the small side but it's clean and comfortable. The drinks are delicious and overall a nice place to start for the night 🍸

as a person in their mid 20's i felt welcomed, me & my mrs went here for a cocktail or two,great music, awesome cocktails & they have a hashish too for anyone who would be interested in that, would recommend with a strong 4/5 stars.

Horrible experience! Barely sat down and were being rushed to order, our server had a bad attitude and bar staff bad mouthing friends in earshot. Left before ordering anything. Would recommend giving this place a miss.

Saturdays are bookings only apparently even though it was dead & my boyfriend was wearing a jumper because it was cold and was told it didn’t fit the smart casual dress code

Very overrated. The only person that smiles and shows any sign of a decent customer service is the one that takes your money at the front. All the staff were rude and apparently did not like us because we asked for shisha and they "did not have enough staff to be doing it tonight" or "did not have enough shisha" but if there was a bigger group that asked for it they would bring them it... The place is very small, crammed and dirty. The coctails were good but did not meet their price and we were almost left feeling guilty for ordering them by the staff who took the order.... I never usually leave low recommendations... I don't know why my expectations were so high but they were deffinately not met!

Poorly made cocktails, some staff were less than friendly and unorganised, I was charged over double the price for a round of drinks, on what I can assume was that the staff believed we were drunk enough to believe it!

Visited the bar with friends as part of my visit to South Wales. Wasn't very comfortable that 'service charges are added onto drinks prices, without being informed. If I want to leave a tip I would like to do this voluntarily.

Went to Mocka to celebrate a Birthday. It was quite busy considering Covid awareness. The queue wasn't too bad and we were told it was table service only which we had to use the app for. I ordered drinks which was a bit lengthy to be honest and had to wait for sometime for my drink to arrive. When it did it was wrong, so I complained to the waitress who took it back. Another waiter turned up with the same drink and told me this is what I ordered. I told him it wasn't but he just dismissed me and said he couldn't change it and it was my fault. I asked him to change it and mentioned his poor customer service but he failed to recognize what good service was and just disappeared. The drinks are not cheap and the service was terrible. Would I go there again....I think not!

The drinks were great, service was brilliant until we were told we had to leave because the manager was annoyed we'd used too many 2 for 1 vouchers - which their staff gave us! We'd asked earlier if we could book a table and we were told no, it's done on a first come first serve basis. We'd paid for every round, weren't rude but were told we had to leave, firstly because our table was booked (despite being told that they don't take bookings) and secondly because the bouncer said the manager was annoyed we'd used too many 2 4 1 vouchers - again, their staff gave them to us on the day and said we could use as many as we wanted. In the end, it was terrible service, what a shame.