Novetel cardiff in Cardiff

Excellent is an understatement to describe the hotel and its attendants. Breakfast is plentiful, delicious and fresh. The pool is very clean. We were very well received. Thanks to the New Hotel staff and also to the Welsh people. Finally to everyone. Cardiff is wonderful!

Great welcome from reception and all staff we met were friendly and helpful and prepared to go the extra mile.Breakfast very average.Room though spacious and airy was tired looking and the bathroom was in need of an upgrade - bath had stains and front of shower not properly cleaned. There were also left over products left on the high shelf inside shower cubicle from previous users. Water for shower good pressure but ran cold and hot in quick succession several times during use in between a reasonable temperature.Public spaces were clean and well looked after.

Staff were great as was the restaurant and pool.Unfortunately the cleanliness of our room was unacceptable looked like the bed had been slept in!! We had refund of under half our monies,but after reading these reviews it seems like a common accurance. We stayed over watching the Ed sheeran gig and prices were sky high which we were prepared to play for with our 3 children, so the refund worked out as a standard stay! Such a shame as we save up for a weekend away to make memory's for our kids this is not one we shall want to remember.

Lovely, welcoming, warm staff. Love the diversity here. Also good standard of breakfast, lots of varieties available. Staff are very professional, and always willing to help. My sister recommended this lovely hotel to us, and we are happy that we booked to stay here. The staff make this place a very happy environment. I highly recommend this lovely happy hotel.

Lovely hotel. Rooms really nice. Good food and nice bar area. Room service was excellent and bonus of a health suite. Friendly and helpful staff. Only one thing we weren't told we had to register the car when we went In. Everything else was brilliant.

The staff were wonderful at the hotel and went above and beyond from the bar/kitchen to reception to make our stay enjoyable. Location is great, out the way of the centre but still easy travel. We also enjoyed the pool area. Only bad comment would be the bed and room. Unfortunately our bed was extremely hard to sleep on and the cleanliness of the room wasn’t great.

This would be zero stars if possibleWe arrived 2 women and 2 teenage daughters for a birthday. When we arrived we noticed there were around 20 children in the car park running round with a heavy male presence. The hotel was not clean it smelt and we decided instantly not to eat there. We went out and returned at 7pm. The reception was full of male residents who have been given refuge in the hotel. The men were laughing at our daughters, followed us down our corridor. We decided to check the pool out. The shower had human excrement in there and there were around 9 men in the pool who made my daughters very uncomfortable. I spoke to the woman in reception after we felt staying was not an option and they told me they do understand but can't tell us this was the case in advance. We had to get collected y a family member as we could not get a refund instantly to book a different hotel. I would never book a Nova again. This is one of the worst experiences I have had as a regular traveller.

Room was not very clean. Hadn't been hoovered properly, bits in the bath. Carpet was very badly stained. Swimming pool, sauna, and steam room were nice and all the staff we encountered were very helpful and friendly. Sharing the hotel with 160 refugees is not ideal! Most of the children think the lifts are a toy! Took 15 minutes to get the lift with our bags. Breakfast was poor quality. They are using the cheapest ingredients they can source. Not what you'd expect from a 4-star hotel. Will not be returning any time soon.