Starbucks Drive Thru - Cardiff Bay in Cardiff

Didn’t fill my reusable Starbucks cup which I bought from them to the top because it’s apparently bigger than the large but every other Starbucks fills itAlso very rude

You know what you are going to get with Starbucks, nice roomy seating area well staffed & drinks served quickly.

I just had a lunch in Starbucks, and this is what I did get for £4.45 . This was tomato,mozzarella and red pesto panini. It was no enough filling in the panini for the price. When asked member of staff, she said so many people complain about something.Starbucks I think you can do better

The website states that the drive thru is open 24 hours, this is not true!The amount of times I have drove in to the car park to discover that they have closed they're drive thru by blocking it off. They should at least update the website to say whether or not the drive thru is open at the current time.Apart from that, food and drink is perfect

Dated, cold, grubby and soulless. Just had a coffee as I was meeting someone & had upset stomach afterwards. Plenty of other choices locally for coffee/food so go elsewhere! It's had its day...

we ordered 3 random drinks and zoe served us. she was extremely welcoming for midnight and gave amazing customer service. highly highly recommend :)))

It's pretty good tge staff are ok, don't go out of their way, but the service is quick and my coffee is good. This particular Starbucks is a little bit tired. It could do with a bit of love.

It's OK but to be honest it's stupidly expensive for a coffee .. I normally grind my own beans and make it freshly myself .. It probably costs me less than 20p per mug. I probably drink 6 mugs per day , savings over a month works out the equivalent of a brand new bean to cup machine and about 15kg of coffee to go in it ! ... think I'll pass in future.

Afternoon Starbucks,Unfortunately my email to you today is not in relation to a franchise site, but one if your own - Cardiff Bay retail park. This Starbucks has been here for some time and although I've used it before, I won't again.I called in at 11:07 I know this as I sent an email from my phone a minute earlier. I walked in and stood over 2 metres away from the couple in front. There was one other customer in front of them. The couple moved forward and the member of staff - Miriam struck up a conversation with them and started to discuss the current social distancing as both were stood close to each other and the screen. I was some 3 metres away, but in Miriam' mind wasn't far enough so she to me to move back. I was now some 5 metres away from the till (6 of your large floor slabs). She continued to gossip with the couple oblivious to the 2 new customers behind me.Eventually - 10 minutes later after she'd  asked them to repeat the order 4 times she moved on to me. No apology for the delay. I presented my voucher that I'd obtained from Starbucks due to previous poor service. I made my request "venti Caramel Macchiato, extra hot and blonde" 3 times she asked me to repeat myself. I was going to buy some cakes but by now my blood was boiling.I moved to the spot that says "wait here" and I did... wait, and wait... The 2 baristas were shambolic. In the meantime myself and the other two customers were waiting and the queue for the drive through was growing rapidly.Then Miriam left the till and started telling the staff to go on break including the 2 baristas... I was shocked, was Miriam actually a manager... when the position was available did no one else apply!?.I finally received my coffee at 11:25. No apology, nothing.I walked outside and the drive through had 16 cars waiting and only one barista on coffee, and 3 members of staff stood about.Starbucks does not deserve my custom, in fact it didn't deserve anyone's at this location.. it is a disgrace!!In addition, although other companies have managed to jeep a phone line open I'm shocked that a company of Starbucks size can't organise themselves to have a phone line available, instead I have to take time out of my day to message you about your pathetic, shambolic and inept staff.Shame on you Starbucks15.07.21. Again I was faced with the obnoxious member of staff, barking orders at the customers. Slow service, to the point I walked out. Went to the other local store... excellent service there, excellent 👏

Very busy drive through and eat in Starbucks. The service is always good, but setvice can be slow at times due to the volume of people there. At the time of writing their outside garden is being renovated so is closed at the moment.