Starbucks - The Brewery in Cardiff

I had ordered Five Cheese toast which constituted Vegetarian ingredients but they have served me with non veg inside the bread how insensitive can they get. Thankfully I did realise it when it tasted different. Not appreciated at all Starbucks. I didn’t expect the customer service to be so poor.

It's okay, as with similar establishments, the prices are sky high but the food and drinks are good. The girl who served me on this occasion did forget to bring my order twice, in her defence she is a product of modern undergraduate education in which anybody who knows more than one letter of the alphabet is handed a first class honours degree.

Sara provides wonderful service with a smile and is quick to make a traveler feel at home. I highly recommend stopping by this shop. The store is very clean, has amazing coffee and will make for a great start to your day.

I had worst customer service experience ever!!!!! From Connor came in for a coffee. I fancied something new so was looking at the menu, he was so impatient. It was fairly quite he rushed me and huffed and puffed rolled his eyes. I felt so uncomfortable 😣 I’m a regular customer at that store. everyone else is so lovely but after the experience I had off him I don’t think I can go back and after all that he gave me the wrong drink im lactose tolerance which I’m not happy at all I’m so disappointed, his behaviour stinks also he didn’t shut the lid properly I’m pretty sure it was done on purpose… AVOID CONNOR at all cost!!!

Nice coffee but the Service was terrible (shame on the rude woman who didn't know how to treat a customer with respect)

I did part time@ Starbucks previously. (Not in UK, but I have been to Starbucks in at least 10 countries.)The cleanliness in this Starbucks is undoubtedly below the standard and thus two stars.The caramel macchiato crosshatch and circles are replaced with interesting patterns.This is not the Starbucks I know.

I took my grandson as he,ve been asking to go to a Starbucks for a bit now, I took my 2 grandsons Saturday 05/02We went to 1 Starbucks said 24hr we arrived it was closed, found 1 on the high street, I am so glad I did, it was lovely and clean al the covid measures where upheld, lovely little Cafe.spoke to a lady called Jess, I mentioned to her that it's my grandsons first visit to Starbucks, I will defiantly visit this 1 again, they went above beyond.. Thank you Jess and Rhys for making Ollie's first visit a lovely memories..Kind Regards Kat

Was dying for a coffee and then I came across this small businesses, the staff were so polite, even though I’ve never been there thought it was great keep it up love Kev xxx

My go to Starbucks when on my way into work, staff always friendly and helpful too! Specially when my app stopped working at the till point 😅

Went to this Starbucks today and got a limited edition Halloween drink! Cherries and cream! Was quite yummy but perhaps not worth the £5.05! Still, the service was great and the queue went quickly. Glad I tried the drink, but perhaps I’d only recommend getting the tall not the Venti as it’s better value for money :)