Subway - Thornhill Road in Cardiff

Sign said last customer served at 18:40 when they close at 19:00. Customer service isn’t great there either and they often run out of options.

No customer service what so ever. Asked for a steak and cheese wrap and it wasnt even a full scoop of meat it was less than half a scoop, ive seen places give you a decent amount and that was far from half decent. I had more gerkins than i did meant, well i had more sauce than meat, he over loaded it with sauce and thats all i could taste. Will not be going there again. Rather buy a can of dog food.

Absolutely shocking service lady who claimed she owned this franchise gave my wife Absolutely disgusting attitude. Claimed that we should go back to uber eats to sort out our complaint. She would not help us what so ever and basically called us liars. The food came freezing cold the drinks didn't come with our order neither did our crisps. Also the food tasted like it was 13 days old the sandwiches were totally squashed. Nothing about this subway is attractive and I advise everybody to not eat there at all and take there business else where as the whole experience was absolutely horrific

never have anything in stock, definitely not the bread you want, very stingy with ingredients and generally terrible all around, sandwich was a mess and i counted maybe 3 bits of lettuce.didnt even cut my sandwich despite asking, charming!

Ordered via ubereats 3 times and on 2 of the 3 occasions the restaurant have got the sandwich order incorrect - and unfortunately it wasn't the 'toppings' which I can understand- it was the main core ingredient. The food tastes nice but it isn't what I ordered which is frustrating!

Had an Italian meat on Italian seeded bread. Absolutely delicious!Staff were very friendly and stuck closely to their covid rules.Only two allowed in at any given time.

The door going into this place is absolutely lethal. It's a heavy door that swings both in and out. I only notice this when the little boy with his mother got his arm caught in it after it swung closed, passed the closed position then started to open the other side. He put his arm out and it swung closed again.His mother went inside, let the door swing closed and it almost hit me when it swung back out again.Subway franchise, somone will be injured and you will be sued for this. You Must sort this immediately.

The owner of this place is amazing! I'm an NHS worker and I realised this store was back open. Me and my partner are regular customers coming in most weeks. We ordered via ubereats and it arrived on time with all our extra add one that we usually have, despite asking for lots of extra changes AND.. they gave us two free cookies with a little note for being regular customers! Great customer service 👍😁 we'll be ordering again soon! Day made :)

Ordered a large order for myself and work colleagues after ordering previously in your Pontypridd branch (which was brilliant just a little further away from our place of work) picked up our order from yourself and the salad boxes had hardly any lettuce or salad for that matter a order had olives in there when it wasn’t ordered!Very disappointed, it seems that we will have to go back to travelling a little further for our lunch so that we are able to have actual value for money

Very clean store, great service, very fresh food. Best subway in Cardiff😊