TGI Friday in Cardiff

The menu at this venue was limited. The nachos were soft and had only been shown the cheese.The chicken and salad were OK, the honey mayo had been sitting that long it had a film on the top. We had to ask 3 times for cutlery.Needless to say we won't be eating here on any other visits to Cardiff.

What an unorganised place.Seated fairly quickly but that was the only plus !!Took over 20 minutes for someone to take our order.... then 15 minutes to deliver the drinks .... there were only 3 of us !!! Staff stood around taking and ignoring tablet that obviously needed seeing too.We were sat next to the kitchen and you could see food being left under the hot lamps for 10 or more minutes ..... I watch mine sit there for 15.Food was cold and overcooked, I declined to eat it. Attitude of staff really left something to be desired .......... don't waste your money. On this day McDonald's would have done a better job.

Not all TGI Fridays are like this one, so I don't discredit the entire brand. However, today the place was dirty, watched several staff walk by the mashed up chips on the floor without picking them up. It wasn't that busy so no excuse. The table we were sat at was dirty, with milkshake drips on it and dried gravy? Considering we just went through a pandemic it's pretty poor hygiene. Drinks were fine but the burgers were overcooked and we had to send one burger back as it was burnt to a crisp, then waited 15 minutes for it to come back by which time the rest of the table had finished their meal. The chips were nice but it was a poor experience all in all. Would not go back, it's not cheap either so better to spend your money elsewhere. Also the waitress who took our money to pay did not return with any change, obviously just assumed it was a tip but we did not say to keep it.

Very slow service. We were not offered desserts when we finished our main course just the bill which arrived very quickly to our table along with the card machine like they couldn't wait to get rid of us. 20 minute wait for our drinks to arrive to the table after ordering them, and we had to ask 3 different waiters about a side order we had missing from our meals before it finally arrived. Floor had dirty cutlery on it which staff kept walking past with out picking up.

Safe choice for nice American food 🇺🇸.The prices have gone up lately though.

Very very disappointing to say the least.The best part about the meal, was how quick we were seated.It took the waiter 20 minutes to decide to take our over, and another 50 minutes to bring our food.Whilst waiting for the food, they served us our drinks, twice, to the wrong person each time, having to identify ourselves they were wrong to swap them over. And then they delivered the wrong drink altogether.After the 50 minute wait, at 30 minutes we asked for an update, the lady walking around with a cast on her arm practically doing nothing, went half way down the stairs, and came back up and sent someone else to find out, to which no one came back with any answers.Food finally arrives, hurrayyyyyyyy! The ultimate ribs, were more cold than warm, the side of coleslaw looked like 90% of it was missing and the “pot of sauce” was practically empty. Corn on the cob was dry and tasteless.Shocker, the upgraded fries were normal and not upgraded. Advise they should be garlic fries and to my surprise they were quick to come, but the replacement pot of sauce for the ribs never showed up.Finally asked for the bill, and 10 minutes in, the waiter with the cast on her arm comes back asking if we have had it, which is who we asked to give it to us. So clearly not.We ordered sour cream as a side, and got given what can only be described as warm creamFridays use to be an all time favourite for quick dining, with good food. Shame it’s completely lost its sense of fun dining.

booked a table for 8:45pm but arrived early , was taken into the restaurant promptly by the hostess. my partner and me were sat our table for at least 30 minutes before we had to call a waiter over to take our orders as there was a number of staff walking past us who wouldn’t even look in our direction , although we were situated in the centre of the restaurant , witnessed many tables who were sat at 15 minutes after be served before. as a waitress myself , i understand how difficult it can be while the restaurant is busy , but waiting 30 minutes before i even had drink order taken? i wouldn’t dream of doing that to a guest in my place of work. it was just unbelievable the amount of staff that were just walking past us when we still had no drinks on the table and the menus were still in front of us , usually more of a sign that we have not ordered.

After a long day at work I decided to have a meal out. I chose TGI Fridays because it was reasonably close and convenient. As I was seated, the waiter was very polite and made me relax immediately. His customer engagement skills were very good, understanding from only a few questions exactly what I wanted to order. Throughout the meal he was attentive and courteous, ensuring I had everything I needed. He also brought a sense of humour to my evening; something that was very welcome after a difficult day at work! Overall, his buoyant demeanour and his efficient service ensured I had a pleasurable experience at your restaurant. I will be returning! '

Asked for baked potato and was given chips. Similarly to the person before me, we wanted a specific dish and the store said they didnt have it.They also gave us a completely wrong order of BBQ ribs.One friend asked for peppercorn sauce but they gave him BBQ sauce with the ribs without letting him know. A huge letdown.

Overpriced and decidedly average. Side of onion rings works out at 75p per ring! Rip off!Music was too loud, making it very hard to communicate with staff wearing masks. Couldn't have a conversation without shouting. When I asked a member of staff if the volume could be turned down a bit her first words were "Pardon?", no joke....🤦‍♂️Over 15 quid for half a rack of ribs, a few chips and a small mushy bit of corn on the cob is daylight robbery.