The Place to Eat, John Lewis Cardiff in Cardiff

Terrible service here today. Staff are totally out of their depth and just don't know what they are doing. I ordered a bacon brioche roll at the food counter and having ordered and paid for one, I was told 10 mins later that they had ran out of Bacon!! There was plenty on offer when I ordered it and was never informed that they would run out!!. I was given an alternative but I'm totally disappointed with this poor level of customer service at 'The Place to Eat'.

What a shambles , had to wait 30 minutes to be served despite plenty of staff . Cafe was quiet . Every single table was cluttered with dirty dishes Coffee was bitter . Very very disappointing

-Decent-Several vegan options for breakfast,lunch and sweets / desserts-Clean and tidy-Service could be quicker though, plenty of staff but only one person on tills today, even though they had two tills, maybe one wasn't working

Dull lighting . Asked for a saucer for my coffee. Not possible, as they are in the wash! Rubbish

Normally quiet with a good choice of food most times. Service isn’t the quickest but they are friendly. Plenty of places to sit. If you need the Lifts to the top floor these can take a while as they service 5 other floors.

Absolutely shocking, really slow service. Waited 15mins in queue. Ordered quiche salad. There were 2 pieces of quiche there. I paid. Sat down and waited 30mins only to be told there was no quiche left!!I've never posted a review anywhere before but this is the last time I will visit The Place To Eat at John Lewis, Cardiff. Ever.

Great service from the cashier who have done the coffee. But the chief has a bit of attitude and his presentation of the food was very poor.

A bit of a disappointment. The cafe at this John Lewis is outsourced to a private company and it shows that the usual John Lewis high standards are just not there. The range of food is limited. It is basically a few choices of soup and several filling choices in each of baguettes, rolls or wraps, plus a few choices of cake. The scones were popular - they're large and looked reasonable. The food itself is adequate, no more. The breads are a cut above the basic but certainly not high end and the fillings are sufficient but, again, nothing above that. It is a shame, because the cafe at John Lewis used to be better quality and there was certainly a better set of choices. My biggest issue with the cafe is the pricing, they are pitched at the high end and the quality just isn't up to that - it is only average and no more. £5.45 for a filled baguette with no other garnish is more than the quality of the item deserved. Some crisps and a little salad on the side would have made the price more acceptable, in my opinion.All in all, a bit of a disappointment and not somewhere I would rush back to eat.

Fantastic store with some great bargains

John Lewis Cafe/restaurant located at the top floor of the building. Great views overlooking the Hayes.Coffee and cakes has always been good, make sure you’re a My John Lewis member to claim free coffee and cakes!Staff are always good and service is what you would expect from John Lewis.Very accessible with lots of space and tables to catch up with family / friends or to chill after a days shopping.