New River Chinese Take Away in Monmouthshire

Definitely going there again. The crispy beef was actually crispy and not soggy. Each dish was hot and tasty, lovely staff and great service.

People were really rude, didn’t get all my food and rung up to speak to them about it and they said that they know it was all there when it wasn’t. Was said over the phone that she didn’t want to speak to me anymore and passed me over to someone else, who told me that I was lying and it was all there. We did a very big order and was missing a few items. Wouldn’t bother going there again. People rude and food wasn’t even that good.

Food late delivery food cold had to reheat so some items do not reheat well they used to be good gone down hill so i doubt if i would recommend them or use again

Ordered food last night online, which delivery was stated at an hour, 1 1/2 hours later no sign of the food, called up to which I was told we’d be the first order out, hour later the food turns up. 2 1/2 hours isn’t good enough.

They are not trustworthy. I ordered soup, chicken dish, noodles and veg fried rice and specified no mushroom in any of it. The girl who took the order was asked if she recorded our request or not. The food had mushrooms in it which got my friend an allergic reaction and bruised her throat from inside. After getting her medication, next evening when I called the takeaway and explained the situation to the girl. She was very rude and lied that we never said anything about mushroom. I asked her to apologize as my friend could have had sever allergic reaction, she said no. I asked for a refund, she accused me of being a scammer. When I asked I want to talk to your owner she said she dosent know who the owner is and that she is only working part time and is new.Seem All rubbish to me.To the owner of the business,Please apologize for this carelessness here openly for the above. Based on your reponse, we will then consider whether to pursue this legally or not. We were not after your money. 25 odd pounds will not make us rich!

Absolutely appalling service & food..... we usually use another local take away and was recommended New River...... we haven’t had a take away for months and months, we decided to celebrate a special occasion. We waited 2 1/2 hours for the delivery of freezing cold inedible food. We contacted the shop for our refund to learn we have to wait next week...... I wish there was an option of a zero score.

Ordered online said it would be an hour. 1 hour 15 minutes later rang them said my food had left 5 minutes ago and would be with me shortly but had a few deliveries. 45 minutes later no food rang them again said I wanted a refund. In the meantime food turned up luke warm told delivery driver to take it back. Now awaiting refund!!!!

I was concerned they wouldn’t be any good as they answered the phone straight away, because another Chinese I called, had been engaged for 10 minutes. I was really happy with what I got, the temperature & the portion size.I’ve saved their number in my phone 👍🏼

Placed an order online and it stated we would receive our order within 45minutes. Called after 50 minutes to see where our order was as we were due at work. Was told they were busy and it would be another 30 mins or over. We had to cancel the whole order. Very disappointed that no one called or emailed to say it would be late. Won’t order here again as unreliable

Consistent and very fast good. Staff can be a little distant but never rude. Food hot and tasty. Probably best Chinese in town.