Two Rivers Restaurant in Monmouthshire

Went here for dinner whilst stopping at Travelodge Severn View M48 glad we did as food much better than fare served at services.Food quality was excellent and to start with service was very good however a big group came in for dinner and then service became very slow, not because of the staff but because there was not enough staff.Would have given 5 stars if we did not have to wait nearly 45 mins for dessert

The food from this place is absolutely incredible, but it’s just such a shame that the wait times are so long. Been here twice and was the same both times, waiting for approx 45 minutes between meals after finishing them. Staff are really lovely and friendly.

We were originally booked to stay for one night. We were so relaxed, we booked for a second night. The room was spotlessly clean. The bed, mattress and pillows were perfect. In fact my husband and myself had the best two nights sleep we’ve had for a very long time.

Booked a table for food on a Saturday afternoon at 5pm. Place appeared quiet as there were lots of empty tables. Staff initially seemed attentive but overall found service very poor. Watched my drink waiting on the bar for 5mins! Food was good quality but overpriced for what was basically a kebab and burger. Once we had our food, we weren’t offered any more drinks or desert menu. Had to go up to the bar to request to pay and had to wait and ask several times! Manager Janine and her young staff didn’t seem to care much about customer service. The male staff member who initially waited on us never returned to us after the initial food order and was more interested in chatting to his colleagues, telling us how super busy he was or telling Janine off for the computer systems going down. Not a good place for locals to go which is a real shame.

We recently booked a table for 11 and even though it confused the system due to the party size, the staff pulled it off and were amazing throughout. The food was excellent and was all out together. And to top it off when the child of the group was kicking off, out came the biggest tub of sweets to calm the situation... so hats off to the staff too!

Food took a very long time to come out. When we asked we were told they were doing their best but they had a table of 30 over there and a table of 10 over there. I pointed out that they were there when we came in we should have at least been pre warned of length of weight. Felt like it feel on deaf ears. Food was OK but nothing special.

Modern and well appointed rooms, a really comfortable stay! The walk back to the hotel from Chepstow is rather steep, so either be prepared for the walk or consider a taxi. Nice late checkout, and excellent service from staff. I'll definitely be back!

Stayed for a night en route to a family event. Lovely room, freshly decorated. Had a very nice and reasonably priced evening meal at the pub. Also had the English cooked breakfast which was cooked to order and should not be missed.

Very poor experience. Food took more than 90 minutes to arrive at the table, and when it did, was not hot. Seemed that other customers were were also disappointed with the service. Many items on menu unavailable, felt sorry for the waitress each time she had to come to let us know. Definitely room for improvement with regards to supply chain issues, leadership within the restaurant and the customer service.

Brilliant place. Food, drink & staff all excellent. Bit of a "blip" with slow service when we first got there but we arrived during Staff changeover...so no big deal. I'm a wheelchair user and access to all areas was excellent. Although, as in most pubs, the disabled toilet facilities were excellent...but the doors into them are thick heavy and wooden and almost impossible to open & close without a carer/helper with you.