The Ranch in Neath Port Talbot

Charged £10 for this meal which consists of 10 pieces of scampi and didn’t even come with chips, although this is not stipulated when ordering. I also ordered a burger which was £12 and a mixed grill which was £18, again none of it came with chips although this was not advised when ordering. I asked them to collect the food and asked for a refund, I have been advised on 5 separate occasions the refund has been processed and it hadn’t. I was advised today that the restaurant refused to process the refund even though we didn’t eat the food and returned it.

DO NOT ORDER FROM HERE. They called me to offer an item off their main menu because they had “no dinners left” - but then cancelled our order and kept our cash. Then tell us a month later that they can’t refund because they aren’t a restaurant, haven’t been for 6 months and don’t own the app on their own website/just eat so even though they have your cash they can’t give it back. PATHETIC. I will be taking this further..I have tried to add photos of the claim they aren’t a restaurant but Google won’t allow it.

We ordered food from here back in April and it was amazing, couldn't fault it at all. So this is why tonight we thought we would order from here again, to say disappointed would be an understatement, it was really late being delivered, when the food arrived it was cold, my mother's serloin steak was really tough, one of my chicken wings from my mixed grill was bloody and my wife's burger was so greasy and covered in a creamy chive sauce which was not advertised. I don't know what has happened from April, but I will never order or go to this place for food ever again.

Great quality meat as well as value for moneyal. The tomahawk steak was cooked just the way I like it I have been here a few times and it never disappoints.

We ordered from here tonight, the food was lovely and considering we live a fair distance away the delivery time was good too. We were missing 2 portions of chips, and I asked for no onions or salad on my steak and it was over onions. Simple request not followed.

We celebrated our friends birthday at one of theire favourite restaurants.After changing my mind several times from the very extensive menu I opted for the beef rib & steak combo.Absolutely fantastic, beautiful food & can't wait to return 😍❤️🍽️👌

Popped in on the off chance. So glad we did. Food was lovely and very generous portions. We'll be back.

Incredible food, staff were helpful and it had a great atmosphere.

Been here so many times, love the steak and massive portion.

Use to be very good but unfortunately this has gone down hill. A steakhouse that struggles to serve proper steaks and is unfortunately understaffed to give a good dining experience