K F C in Rhondda Cynon Taf

Where do I start, just went to porth KFC hungover hoping to get some nice grub I didn’t realise they have started employing play school children now? Girl couldn’t even take our order as she was having erratic outbursts of laughter and talking to her friends in the background. When we got to the window she threw a wrap in my face actually can’t make this up.

Well looks like youve lost another customer, as i wont be going back again!..I ordered on line with just eat..the order arrived very very cold & incomplete with several food items missing from my order. So for the £13.50 that i spent, we got a total of 5 chips (no where near a regular portion of fries) & 3 mini fillets. A total waste of my money & a very hungry little family. I have tried countless times to contact this restaurant but they are not answering their phone. Customers BEWARE & GO to another restaurant!

I ordered on screen but had no receipts the machine must have been out of paper I went to counter to wait for order to be called the staff didn't have to clue what they were doing I waited 20mins for my order watching the staff chatting & pressing button on the order display until she wiped it clean & no orders showing when I asked to speak to the manager he came out & they told me my order had been done & taken by someone else even though my number hadn't been called & I had been watching them all the time so knew it hadn't. if the machine had paper in it for receipts they could have double checked the orders going out. After speaking to the manager things did improve slightly the staff made themselves look busy & stopped standing around talking it's a shame one of them didn't come out into the eating area to empty the bin which was full to over flowing I will not be returning avoid at all costs

Has to be the worst KFC in Britain and that is being nice. The lack of staff is pathetic. The staff they do have are clueless. A simple order takes at least 30 minutes in store. The store is brand new and totally filthy. If you are fancying a KFC do not go to porth as you will be tremendously disappointed

On 8 out of 10 visits to KFC, there is always some problem with my order. Either they don’t have a specific drink, they don’t have any particular sauce or they forget something from the order and I have to go back to request the missing item.On this occasion at KFC Porth, they didn’t have any sachet sauces so I asked the attendant at the drive through if we could have a charger Mayo tub and he said yes he would put it in the bag. After waiting in the car park for the order to brought to the car, I was disappointed to not find any sauce in the bag as promised. The food was ok hence why I give 3 stars. I prefer McDonald’s where I seem to have less problems.

The worst KFC I have been to. The lack of staff is painful, even internet orders take 20 minutes to be prepared after you've checked in. The seating area is dirty with litter and food strewn over the tables and floor. The food preparation area appears dirty and poorly managed.Update 17th April 2022The restaurant has recently gone through a refit, but the service needs complete replacement. My last order had 9 items missing from it.Avoid this place, it is really the worst. If I could rate it at zero stars, I would.

We ordered online for eat-in and had to go to the counter after 15 - 20 minutes to find out was going on as it was not ready for collection. Seems that the system was confusing to the staff and it said the order was for collection and to eat-in so they had not prepared it even though the board said it was being prepared.Also had to ask for missing coleslaw, dips and serviettes.We still enjoyed the meal, just would have been better if it was on time and we didn't have to go back for the missing items.

Even giving this 1 star seems too generous. Tried ordering through their machines and refused to accept our order using the KFC app. After order was accepted (without using KFC app) was told by staff there is no fizzy drinks only kids drinks available. (We ordered 3 fizzy drinks)The staff didnt care, they could have easily popped across the road to farmfoods to fix their drink supply problem (also an aldi just down the road) we were also told no creamy mash and they had to replace that with fries.The toilets were absolutely disgusting (no toilet paper and pee all over the seats 🤢) and the cleanliness of the whole store was real bad and it wasnt a busy part in the day.AVOID THIS KFC AT ALL COSTS!

I have never known a fast food restaurant to be so slow through a drive through, they ran out of drinks (farm foods is just over 5he Road) and then got upset when I gave them my new order. After saying that I would go somewhere else they got someone that understands what people are saying. Very rude to us, rolling their eyes and looking like the actually don't want to be there. Car park is dirty with rubbish everywhere, it's clear that the staff just don't care

Poor service from start to finish, order via app then visit the store twice tonight around 7.30pm and 8.30pm and still they left things out of my order.No cold drinks, no chips no corn on the cobb No apology and Cold food.