KFC in Rhondda Cynon Taf

Ordered through app for drive thru collection only to be told rudely that I was to park up and pick up inside. Waited at counter with numerous staff telling me that I had incorrectly ordered so in the end I handed over my phone to prove that I had pressed the “already here” button. Manager and another girl proceeds to fiddle about with one of the tills to be informed “we don’t know how to do it”! By this time I had waited 34 minutes for my order. Finally given my order without an apology.

Totally understaffed,Chicken was undercooked to my liking but finding a hair in the boneless bucket was a bit grim.To be fair refunded our money but made me sick for rest of the day

Food was average, not up to the usual standard of KFC. The music playing inside was too loud makingnit difficult to speak to staff. The bins outside were overflowing as they hadn't been emptied and rubbish was piking up around them.

We thought as a refurbishment had taken place that staff would have been changed or at least trained in some sort of customer service.Alas after waiting at the counter being ignored and having to actually ask if anyone was serving I got to place my order.It finally came... incomplete of dips and when I asked for my dips, the girl behind the counter gave me a look of distain and said "what ones do you want then"? As they come with the 12pce boneless feast I obviously wrongly assumed I wouldn't have had to ask.Staff are rude and everything is too much trouble its no wonder the place has such a bad reputation locally. Avoid like the plague.

Well looks like youve lost another customer, as i wont be going back again!..I ordered on line with just eat..the order arrived very very cold & incomplete with several food items missing from my order. So for the £13.50 that i spent, we got a total of 5 chips (no where near a regular portion of fries) & 3 mini fillets. A total waste of my money & a very hungry little family. I have tried countless times to contact this restaurant but they are not answering their phone. Customers BEWARE & GO to another restaurant!

Where do I start, just went to porth KFC hungover hoping to get some nice grub I didn’t realise they have started employing play school children now? Girl couldn’t even take our order as she was having erratic outbursts of laughter and talking to her friends in the background. When we got to the window she threw a wrap in my face actually can’t make this up.

I ordered on screen but had no receipts the machine must have been out of paper I went to counter to wait for order to be called the staff didn't have to clue what they were doing I waited 20mins for my order watching the staff chatting & pressing button on the order display until she wiped it clean & no orders showing when I asked to speak to the manager he came out & they told me my order had been done & taken by someone else even though my number hadn't been called & I had been watching them all the time so knew it hadn't. if the machine had paper in it for receipts they could have double checked the orders going out. After speaking to the manager things did improve slightly the staff made themselves look busy & stopped standing around talking it's a shame one of them didn't come out into the eating area to empty the bin which was full to over flowing I will not be returning avoid at all costs

Has to be the worst KFC in Britain and that is being nice. The lack of staff is pathetic. The staff they do have are clueless. A simple order takes at least 30 minutes in store. The store is brand new and totally filthy. If you are fancying a KFC do not go to porth as you will be tremendously disappointed

The worst KFC I have been to. The lack of staff is painful, even internet orders take 20 minutes to be prepared after you've checked in. The seating area is dirty with litter and food strewn over the tables and floor. The food preparation area appears dirty and poorly managed.Update 17th April 2022The restaurant has recently gone through a refit, but the service needs complete replacement. My last order had 9 items missing from it.Avoid this place, it is really the worst. If I could rate it at zero stars, I would.

We ordered online for eat-in and had to go to the counter after 15 - 20 minutes to find out was going on as it was not ready for collection. Seems that the system was confusing to the staff and it said the order was for collection and to eat-in so they had not prepared it even though the board said it was being prepared.Also had to ask for missing coleslaw, dips and serviettes.We still enjoyed the meal, just would have been better if it was on time and we didn't have to go back for the missing items.