Positano Sa1 in Swansea

Spent the evening here, really enjoyed the seafood platter, although I had preordered my food and 2 weeks later it had gone up £11 a big cash increase for a dish of food

Appalling service - it was very slow and when drinks/food finally arrived some orders were wrong (despite us pre-ordering in advance)! When we broached the issue with the team at the bar, we were actually laughed at by two wait staff. When we finally were able to speak to the manager, he was rude and didn't apologise. It was a special night for us and because we were in there for two and a half hours, we missed out on subsequent plans.It's such a shame as the location and interior is great - the food is average but overall it's let down by slow service and incredibly rude staff who desperately need customer service training.Visited 16.07.22 at 8pm

What a horrid experience. We were a table of seven, including 2 children at what was a very quiet time. There could not have been more than 9-13 people in Positanos last night.The food took painfully long to be served. The starters were terrible!My children ordered the calamari and it was undercooked. There seemed to have been no batter used and it was simply dipped in oil. It was chewy and looked dreadfully unapetizing.We also order the artisan bread and the Bruscuito. The Bruscuito portion for one person was piled on to a single piece of bread. The artisan bread was very dry and again very disappointing.We had a 19:30 reservation and the mains were not served until 21:00. The mains were served cold and we had to return 2 of the them as they were not as described on the menu. 2 of the dishes were unseasoned pasta with a carbonara sauce without any panchatta.There was no offer of customer satisfaction. When asked if anything could be done about the bill, maybe provide an overall discount for the inconvenience caused, and the fact that 2 of the 7 guests had to reutn their meals after waiting about 2 hours, we were told no.An overall awful experience and we will never go there again.

Food was very nice, service was very poor though, tables were bunched to close together and you had to shimmy past people eating to get to the bar which was a lot as the table service was non existent.

Had a great experience here. Food was first class presented well and the waiter and waitress made you feel welcome and valued.

A few blips because we were such a large group but the food was fab, staff lovely and we had a free drink. Portions weren't very big but very tasty!

So, called and got the message: leave your number, Ciao. Twice. Obvs busy. Turned up and asked for a table for two midweek at 6:30 pm. So accommodating; they were busy with pre-booked larger groups, but fitted us in if we could order quickly. We did. A nice rosé to slide in and relax. The food was delicious. I had Chicken with mushrooms; sooo good! Nothing overdone. Broccoli and carrots perfetto al dente. Sauce and chicken so well done. Dressed side salad like they know how to compliment a meal. Compliments to Capo Cuoco! Have potatoes, not chips, cos you get lovely baked slices in skins! So good. Enjoy!

Welcoming, friendly all round wonderful experience.Ryan giggs looking waiter, bubbly blonde gorgeous main chef.Chatty and embracing. My first time in Wales and they tolerated me drunk! They made my evening, made me laugh, surprised me with great food and even put up with me after closing hours.I gave 4 stars at first; I never give 5, but moved it to 5 as I typed: a one off, after 5 years of reviews.The food was great, but the whole experience made me feel genuinely happy.In a semi lockdown, drunk n removed from the snobs next door. This restaurant was welcoming, inspiring and what I expected from Wales. Surrounded by rain clouds and storms, but uplifting, surprising and worth the visit.Food was great, the staff were the best.I owe them a much better tip I had promised. Xxx

The food was delicious however, there was one item on the menu that we wanted and wasn't available. Also, when we came to order dessert they said there would be a 30 minute wait for the Nutella pizzas which we didn't want to wait. I had the sea bass which was delicious.

The food was absolutely amazing but the phone was constantly ringing and no one answered it. I was going to pull the plug out of the wall myself as it really ruined the whole meal. We overheard other diners were complaining about it too.