The Dragon Brasserie in Swansea

I got a very nice room, in a highest floor, quiet and spacious. Breakfast is a little too short of options (maybe due Corona times...), and I did not see the pool. But the people working there are very welcoming.

They cancelled my booking with absolutely no explanation. 8 of us had taken time off work to go to Swansea for Christmas and now it has been ruined. I booked months in advance, but was only told with 12 days notice that they 'could no longer honour' the booking. We are absolutely stuffed now.

Not too chuffed with our long weekend, booked a suite expecting to have a sofa or couple of chairs with a telly, didn't expect the suite area to be made up as kids bedroom, with no telly in that room. Room temp was fixed at 19' no local control to increase it. Windows started 5' from the floor and looked out on the extraction system of the kitchen.

We felt very safe and welcomed as we attended a career expo. Had to walk up stairs...I need to check if they have elevator/lifts

The reception desk was very kind. Checking in and out was quick and the stay was pleasant. The room could have been brighter. There wasn't much light. For the price the room was just fine. Right next to the street, but it was quite while the windows were closed

Hotel itself is fine however my car got damaged overnight in their car park. Called 3 times and got told that they will get back to me but nobody did. Shame on that really.

Awful- a key was given out for our room so we were awoken at some point between 4-5am by someone trying to push our door open and only stopped when with his arm though the door, we maganaged to push it shut. It was lucky we had the safely lock on! When we told reception about it they promised to pass it on to management, but they didn't and despite my partner contacting them several times they did nothing.. Awful customer service and the room was filthy. They also didn't know how someone had got a copy of the key. Very scary.

Whenever I have to go away on business or pleasure, I always choose the Dragon hotel to look after my dragon Uruloki. They always look after him and he doesn't mind going there so I know that they are treating him well. I tried traditional kennels but he ended up eating one of the dogs and burned down 3 sheds. He loves the steam room.

At the moment I could only rate it 2 to 3. Possibly due to early days after lockdowns! No lounge as it was being refurbished due to damaged ceiling. No wine available to buy for evening meal as bars had been burgled over weekend. Staff did then make an effort to go out and buy some for subsequent evenings. Limited choice of evening meals but quality was good. Dining experience did improve after first night. Breakfast very good. Bedroom was very clean and comfortable. Cleaning lady was very good. Not that it was necessary for me but there was no water in swimming pool initially. Those leisure facilties were not available during our visit. Would like to think it is just teething troubles after lockdown. Hotel is in a perfect location which was great for us during our visit.

Started off to a bad start (hence the 3 stars) however the staff were very kind and all issues were resolved. The gym was nice - it's a shame the pool was closed as it looked nice too.The breakfast was alright - good selection and tasty ingredients - but nothing special.At first there was an issue with cleanliness, but that was all sorted out and overall I enjoyed my stay!