Papa John's Pizza in Torfaen

Brilliant fresh tasting pizza. The service from start to finish was excellent. Delivery was on time and the pizza was still hot. Will order again from this store 👍

Amazing fast delivery the driver waz amazing nice gentle man

I wouldn't even bother attempting to order a delivery from this store, my two pizzas came stone cold and was literally mushed to one side of the box. The store itself wouldn't refund or replace my pizza as it was "fine when it left the store".Absolute joke of management in that store.Pictures posted

Absolute disgrace that this firm are now charging a delivery charge. Cracking pizzas but offering £7.99 on a collection for a large pizza or £12.99 for delivery. Fair enough a £5 surcharge but to add another £1.50 for a delivery is taking the p1ss. W4nkers.

We waited an hour and a half for a Luke warm pizza. They really scrimped on the toppings - onions are not expensive - but we were glad they scrimped on the tuna which was cheap and nasty. We will not be getting pizza from there again.

My money being taken then told all the ovens are off yet website says they are still open, but i have to wait a week for my money back when i called back spoke to a very rude lady, an apology would of been nice! Not great customer service as customers we go by website times as any sensable person would.

My pizza tastes fine, but talk about skimping on the toppings!! I had an xxl Mexican/hawaian and I could count 12 tiny pieces of beef, even less pineapple and barely any ham!If I wanted plain old cheese and tomato I would've ordered it!!!

Been meaning to try Papa Johns for eons after I was told they do great pizza. I was disappointed. Also disapointed by the app saying my pizza hadn't even been made 45 minutes later when in fact it had been cooked and was left spoiling under the heater. Good job I went in on the off chance to see when it would be ready or I would have been waiting all night ..... the shop staff knew the app 'doesn't work' , thanks for not telling me. Will be sticking with Dominos as I find them much nicer - and the progress app works!

We've ordered with Papa Johns in Cwmbran for the last few weeks and were really happy with the service received. Food has always been delivered promptly and warm.Tonight, we unfortunately were disappointed with one of the pizzas we ordered. The red peppers on it which we paid extra for were burnt and inedible. The rest of the pizza was surprisingly fine.We contacted Papa Johns Cwmbran on Facebook messenger to raise our concern. They responded instantly and apologised. They encouraged us to ring them so they could arrange for the pizza to be replaced under their quality guarantee. As we were ringing them, they messaged to say they were about to ring us.They said that the red peppers were prone to burning and suggested us having the green peppers instead which we agreed to. The last few orders the red peppers were fine hence our confusion when we received our order tonight.The replacement pizza was delivered promptly. The delivery driver was really lovely and courteous (as they always are). They apologised again and offered us a gesture of goodwill through giving us a Ben & Jerry's ice cream. We really appreciated this especially with being loyal customers with Papa Johns Cwmbran; they didn't have to offer this.Overall, despite this error tonight, Papa Johns in Cwmbran have provided fantastic service each time we've ordered with them.

Ordered 14:00 arrived 15:15. used the tracker and it said it had arrived but turned up 10 mins later. Food was luke warm so the potatoes were tossed. Pizza was tasty but the crust was very chewy (think that might have been cos it was not hot. This is the first time I have had Papa John's and if you go by the other reviews, perhaps this was a bad day but none the less, I was disappointed.