Costa Coffee in Bournemouth

Lovely staff, lemon muffin very fresh, tasty & my Mocha yummy. Sat at front of shop. Shame on the bad reviews, they cannot help being so busy & having to wait. Just be more patient. X

The worst Costa I have been in! Grotty and the toilet being constantly banged while I was changing my daughters nappy only helped to make the visit miserable!

No clear waiting area when it's busy so those waiting are in between the tables. Other than that, friendly staff and good service.

Service is too slow. Not enough staff. 2 people working at lunch time for a busy chain during Christmas is ridiculous.

I do like this place it's our regular before football but staffing issues here mean it takes far too long to queue and get a drink!

The coffee was good, but the cafe needs updating. Wallpaper was peeling, tables left dirty, staff really slow.

Very very slow! Was waiting 15 mins and walked out! There was only 7 people waiting, not a good team there, too many new staff who aren’t good with customer skills. Will soon go downhill now Carlos has left!

It's a Costa..... good access for disabled folks, rubbish if you want to buy spectacles! Good if you want to buy Costa Coffee! There are better Cafe's but you can drink their stuff without poisoning your self!

The coffee was OK but the coffee shop was long and narrow, dark and uninviting. The seating in the rear of the premises was designed for people with XXX long legs and me being a mere 5 ft 8 found it impossible to sit back in comfort. The barista was very good looking though so I suppose it does have its good points.

Really bad service. Very busy and the staff were not friendly or helpful at all. Asked for my drink in a white mug then got a glass. Asked for a mug my drink was thrown in a cup with the chocolate sprayed over the tray not even a saucer. I drink in Costa most days and this is the worst Costa I have been to. One waitress was at least cleaning tables but the seats were wet as they had been sprayed. Never again. Terrible.