Hermitage Hotel Restaurant in Bournemouth

Reception staff helpful and attentive, the room was just what we asked for, and the breakfast ☕🥐 meal was great.ALL the staff we spoke to were helpful and cheerful, the only thing we found difficult was getting in and out of the shower, all the safety bars were by the tap's, so if you are of a mature age and want a bath your head is resting on the tap's.But overall we would go back in an instant.

This hotel is perfectly located right next to the park and just a few minutes walk from the beach. Plenty of parking space (with daily rate). Rooms were all different sizes as you would expect from an old style hotel. The floor was a bit creaky. But they provide a fan, ironing board and coffee/tea. All great little touches that are very much appreciated. Staff were all very friendly and professional. Pleasantly surprised 😁

The staff were lovely, very attentive & friendly and the location couldn't be better- Set just above the beach, and opposite the BIC (We were there for a concert).The rooms however, are dated and badly in need of a refurbishment - Although we have been infomed this is due later in the year.Peeling Wallpaper, Yellowing woodwork, stained & dated furniture- It really didn't meet out expectations for a 4 star hotel in terms of decor, but the staff were impeccable, and did move us when we asked, due to the first room smelling musty. The second room didn't smell as musty, but was just as disheveled and smaller than the first.

The receptionist who checked me in was great. The other receptionist didn't even look in my direction, which felt rude. Service across the hotel seems hit and miss like this.Car parking is£14! This wasn't previously mentioned,and just presumed I'd pay.Can't send an ice bucket to the room, you have to go get it.No fridge in room.Rooms need updating, it all just looks very old, though generally well maintained.

Very simple non fussy hotel. Greeted by staff on arrival in a cheery way, and the addition of the car park is a great help! Great location, breakfast was exactly what you'd expect from an included buffet breakfast - although the food was actually hot! Rooms are simple and straightforward. Perhaps a little outdated but this is a hotel in a seaside town so exactly what you'd expect.

Great location. Lots of things within look a bit tired. On arrival had to change room twice due to a few maintenance issues, but staff were very accommodating and got an upgrade so no issues. Seemed very warm in the hotel, but couldn't work out why as our radiator wasn't on. Couldn't fault it for the price!

Great central location. Nice clean looking place. Friendly staff. Prices not bad for breakfast or drinks.The shower head doesn't move so you have to be in the shower to turn it on otherwise water jets out between the doors. Room otherwise comfortable and adequate.

Hotel room was clean and the bed was comfortable, stayed for work, however was put in a single room that was tiny and at the back of the hotel. Sadly constant smell of cannabis and multiple noises of doors going all night ruined the stay for me. In the double rooms or upgraded rooms may be a safer bet.

Good points about this hotelExcellent beach front location, also close to the town and parks.Breakfast and bar meals were very good and staff very polite.Parking although you have to pay £14 a day for it.Very nice hot shower in room.Very polite lady serving in the bar in the day.Bad pointsRoom 304 extremely hot, water coming put of cold tap was hot. Windows had to stay open all night and luckily there was a fan in the room. Room was supposed to be a twin but was actually a double with the two twins pushed together. No room to separate them, so not the twin we wanted. Had to ask reception twice to have hairs cleaned off the bathroom floor, that was really not nice. Room quite clean otherwise and had a lot of storage space with a handy separate dressing area.Paper cups for tea and coffee, and rooms not serviced, you are told when you check in that you need to ask for your room to be cleaned. I asked on the Sunday for my room to be cleaned was told I should have asked on the Saturday as house keeping was busy. Still they did go in and clean but did not replace lol rolls or towels. This is a pain as you keep having to ask for more paper cups, loo rolls, milks. Room service is advertised, when I rung for room service no one answered, checked with the girl behind the bar on Saturday night she very rudely told me they were too busy, not enough staff on for room service. Why advertise it then.Service of rooms really need looking at. Not sure I would use again premier inn close by has much better service levels.

Hotel and room was very dated. The shower head didn't attach to the holder properly and had to be hold the whole time. Breakfast was nice and quick but sausages were hard. But the were lovely and very attentive.