Samroy's in Bristol

Liked the fish and chips there although there were too many chips we want to try their pizzas next time

0 HYGIENE RATING. Stay away. Back in the day when Roy was running it Samroys was the place to go. Now it’s vile and disgusting backed up by the low hygiene ratings over the years.

Ordered from here via Deliveroo. When the order came we realised that it was wrong and there was pie and chips missing, they sent COMPLETELY different to what we ordered. We phoned and they said they’d send a pie and chips for us which we were happy with…. However they didn’t even send it…. And when my husband rang to find out where it was we were being told that it was delivered etc when it most definitely wasn’t!!! WILL NOT EVER BE ORDERING FROM HERE AGAIN. The worst customer service I have ever come across.

Missed half the order. Rang up and they said we lived too far away for them to bring our food. Food that did turn up was dreadful, overcooked and bland.

I ordered a chicken pie and small chips and I was not disappointed. Can't wait to go there and try a pizza. Definitely a 5 star from me,good work fellas.

Not very good at all , ordered chips and salad chips were dry and hard, salad was aright but no taste , I feel like I wasted my money

Just ordered for when they just open. The worst chips I've ever seen, think they are last nights they must be, they are hard, blackish in colour and ruined the meal, not that anything else was anything to write home about. Terrible, with a late delivery. Never again.

Appalling experience. Food was very late, so called the restaurant. LIED to, told the food had been delivered. Then told it MIGHT be stuck in traffic (so which one is it?!). Then snapped at and told we would never be delivered to again as we are "too far" away (2 miles in a straight line, hardly back-breaking, and why accept the order in the first place if it's too far?!). Further delays, so called the restaurant again. Exceptionally rude person, who again lied and said food had been delivered, then told me he'd call the driver before hanging up on me. Food arrived a further 15 minutes later, cold and soggy. The driver had driven in through the gates to our complex behind another car, and then consequently couldn't get back out again (as a fob is needed). Called me back again, demanding to be let out. Do NOT order from this place. Shoddy, unprofessional, and almost laughable treatment (had we not paid over 20£). They used to be excellent, so not sure whether new (and very inexperienced/unfit) management. Couldn't give 0 stars unfortunately.

Where do I even begin!Ordered over £20's worth of food to have it delivered and find that £15's worth of food was missing! Phoned up to request that the remainder of the food to be delivered, had to then call back twice to follow up as no one called back after they said they would following speaking to the manager. On the 3rd phone call I was handed to the OWNER! Who quite rudely accused ME OF LYING and that my order had been delivered! Claiming he packed the order himself that it was all there, well to say I was beyond dismayed, I asked if he would be speaking with the delivery driver to which he point blank said he wouldn't be as he had packed the order himself so knows the food was delivered!The customer service was AWFUL! ABSOLUTELY HORRENDOUS!Will never be ordering from here again and would recommend no one else does also!

I ordered 2 Saveloys as well as other food , when it came the Saveloys looked uncooked so i called to be greeted with the worst customer experience ever . Told tolhat they have now changed colour and to just put in microwave to warm up a little more . Sorry but the whole point of a take away is so i didnt have to cook , i was then told i was rude and wasnt god . Never again will i use this place