Caffe Nero - Cheltenham Hof in Cheltenham

I absolutely love it here! Always leave with a smile on my face.

Staff always friendly, great hot chocolate- plenty of whipped cream!

Visited Thursday the 27th May around 10:45 , quick service the gentleman serving on the counter was very enthusiastic and polite

Had a brilliant afternoon, sheltering from the heat in Cheltenham. Staff were friendly and happy for us to sit and drink. We were not rushed or made to feel uncomfortable. Really enjoyed our coffee and chat.

My daughter and I visited your cafe nero on Weds 12th of August at about 11.30ish. Can I just say the young lady who served us was so polite and very helpful. Nothing was too much trouble and is a credit to your company. Unfortunately I didnt get her name.

Arrived at noon. No savoury food at all, only cakes, biscuits and crisps. Left an hour later. Still no delivery! Considering the limited range they offer these days that is very unimpressive service. No criticism of the staff who work there

It's a lovely coffee shop. The staff are warm and friendly. The coffee is always hot and delicious.

I do love nero coffee shops, but this ones service is absolutely horrible. Your staff is extremely inpolite and dont connect with they customers whatsoever. Very very disappointed do not recommend

I love the idea of bookshelves full of old and not so old books.Nice place not only to have a coffee but also nice place to relax.

Nice location off the busy streets, comfy seating, bookshelves with books!, friendly staff. Great place to work or meet or just sip lovely coffee. My go-to spot in Cheltenham.