Costa in Cheltenham

Terrible today it was too busy and the staff were rushed off their feet and everything was sold out or most thing's

Arrived for a coffee went to the toilet overflowing with babies dirty nappies at 11 30 no toilet paper in dispenser dirty floor in toilet tables not being cleaned piled high with dirty cups awful

Every time I go to this costa there is always fast and efficient service that is also polite and friendly. This is the only costa in cheltenham I will go to. They make my orders perfectly every time. Specifically there is always a guy called Joe that seems to be working there that is always run off his feet, I can see that he communicates with his colleagues really well and every one respects him and his service is A1. Keep it up!

Was nice, but the table was very sticky though.

Bring served by a woman who was handling cakes with no gloves, the lad on who was doing the drinks was going to serve me in a clearly dirty cup was rude when I asked for a clean one and started slamming things around. Went to sit down and the amount of dust was appalling, tables that had not been cleared in the time we were there. The other young girl was just leant against the wall 9n her phone. Very poor service and establishment.

Excellent Customer service and friendly staff.. They were clean and well dressed. Coffee was also up-to the standard. Will definitely pop into the shop to have a cuppa..

This particular Costa is in our opinion , the best in Cheltenham .This is due to the staff .Each one , is very friendly and so very helpful . Like most places staffing levels arn't as high as should be, but they really do a good job . Thanks to each and every one of you .xx👠

Very disappointed in this Cheltenham Costa, I believe it's on the high street near Lloyds bank, sorry have not been to Cheltenham for a number of years. I WILL be writing in to complain. A real pity. We have to put up with a pandemic, but how my wife and I was served to eat in was a disgrace no clean cup nor a plate. No excuse. Pictures tell the story

Very good service. I've been visiting this Costa branch for while. Great coffee and a nice atmosphere.

Had a delicious hot chocolate there, I wanted to try the Christmas ones so I opted for a Black Forest Hot Chocolate and it was amazing to see and in the taste!