M&S Cafe in Cheltenham

Such a cute place, I called in and had a lovely iced coffee so refreshing on hot day. Staff were so friendly and nice, chatted away, made sure I felt welcome. Beautiful cakes and treats. Loved all the little items in shop too. Defo place to stop :0)

We visited for the first time last week and thoroughly enjoyed everything. The service was excellent(young girl with straight, long brown hair and glasses). She was so enthusiastic about explaining the cakes on offer. She told me the rhubarb slice was one of her favourites and seemed genuinely thrilled when I told her how much I enjoyed it. As soon as anyone left, a member of staff immediately cleared and cleaned the table. I couldn't fault a thing and will definitely return .

Came in by chance. Three pots of tea and a slice of Victoria Sponge later, And I love this place. The Ladies Behind the counter serving are so pleasant and helpful. Nothing was a bother. I will literally traly a cafe once but I will Definitely be Back for more soon xx thankyou

Tables left dirty with afternoon tea plates left. Twice was told would come and clean table but didn't. Sunday afternoon staff too busy chatting.

Terrible coffee. Mocha didn't taste at all of chocolate, milk was burnt and coffee tasted like water. Avoid!

Lovely belated mothers day afternoon tea. Great price for what we got. Great location.

Disappointed. From outside looked lush. But we sat down and told table service - waited but nobody came so polite asked and told to go to counter. Sandwiches totally un-inspiring, order chicken salad - no butter on bread, no mayo, no seasoning. Cakes looked amazing but with such terrible service we didn't wait - just couldn't wait to leave. Such a shame as other reviews were so good.

Lovely bakery , coffee and tea shop.

A lovely place to sit and relax, great staff, good menu choices and some lovely gift items! Would definitely recommend.

The coffee was on point and the food fresh. Nice little venue