Vernes Restaurant & Tea Rooms in Cotswold

Absolute shocking level of customer service, although I understand it was busy and hot you don't snap and talk to customers the way I was spoken to.

Nice to have a break for tea. Cream tea was very nice. Good giant scones with the clotted cream and jam.. the children loved the bubblegum ice cream.

We decided to stop here today for lunch and sat outside, as my husband was using his mobility scooter. The girl on the till was friendly, despite the fact that it was a very busy moment, being Mothers Day. Afterwards, when we realised how chilly it was, I asked whether we could sit inside. A table was free so no problem. Lunch, though just a sandwich was excellent, as was the service. Thankyou for making it such a lovely visit!

99% sure the doughnuts are bought from Tesco or Sainsbury’s and heated in microwave. They went chewy and nasty. Sausage bap - the bap was either toasted or stale, falling apart horribly. Tea was poor, milkshake small, rushed service...group of 12 walked in looking for a table met with ‘no chance’. Hospitality clearly wasn’t this waiters calling.

Good food on a great location, this restaurant neighborhood is really a charming village, bridges and clear shallow river nearby made this restaurant a nice place to eat or just for coffee break, their mushrooms soup is good, beef also delicious, quite big space for eat, recommended restaurant in Bourton-on-the-Water

My partner and I ate here about a week ago for lunch... Beautiful location and the service and food were exceptional. We have now taken our kids earlier today and again the food and service were exceptional. For lunch these were large portions meaning again we were unable to try the beautiful looking cakes. Both of us can not fault this place thus far and living 30 - 40 mins drive away we would travel here just to eat instead of going somewhere closer to home.

We've been going here for many years now. There's nothing negative to say apart from its not changed in years, menu and decor are still the same. It's a bit dated now. You could argue that's the charm, but in the quieter months when there's so many other places to choose from it may be time to have a tasteful face lift.That said the food and service are great. The breakfasts are filling, sandwiches are well presented. Kids favourites of nugget and chips can't be beaten

Delightful restaurant...we were spoilt & well looked after. Staff were so courteous & helpful.I also commended them in choosing paper straws....yay ! Well done. However, the only reason I didn't give 5 stars is that I was offered by polystyrene take away container...no !!!!! This takes longer than plastic to break down.....please don't buy anymore.

My Husband, myself and our Daughter popped into this ideally situated restaurant.Nice decor, but that's about the only nice thing to say about this place!Not particularly welcoming, staff seemed unhappy, and not particularly communicative!The staff were constantly on their mobile phones, may as well of had robots running the place.There was certainly an atmosphere between staff.No real effort was made to speak to customers.Never have we experienced such poor. service.A real shame.

this little cafe is just right for this village there are a few but the views from outside are wonderfulit's quite spacious inside. great service. quick. we went for lunch which was prefect as we only had 1 hour and half for parking later to find around to corner was 4hours (nevermind) food was lovely. how slighty pricey but I felt it was worth it xx