Costa Coffee in East Dorset

had to explain what a latte macchiato was and my cortado was practically just warm milk. it’s laughable really haha

Coffee was great as was the tea. Staff, as always, were very pleasant and efficient. Unfortunately there was no white bread for toast - only séeded which my wife finds disagrees with her. Decided to have a bacon bap and, oh dear! Bacon was fatty, greasy and just Luke warm! Not a pleasant experience! Drinks are lovely - just avoid the bacon baps! Such a shame because we have only had really good experiences of this Costa!

Hats off to the poor staff members working last weekend when I went in. Lots of people, and it was clear there wasn't enough staff, one was barely trained and it was a hot day, so supplies were running low and they mentioned their dishwasher broke too. Despite this they worked so hard, and was very impressed with how they handled a clearly stressful situation.

It deserves a ZERO star. Worse example of representing Costa coffee. Been twice. Staff service is appalling. Coffee is just ok, but go elsewhere.

Consistently gets my order wrong. Going to have to stop going there which is annoying as it’s opposite my house

Arrived for a toastie and drink so out side sitting as have the dog , the wait was long due to staff chatting about non work issues. My drinks was brought to us which we drank in seconds and the toastie was half cooked ?I went in to complain that this sandwich was not cooked and the drinks were cold , to a very unfriendly staff ? Told me that toastie are only half cooked and sitting outside our drinks will get coldThis service was shocking

Visited Costa in Verwood today. A nice comfortable venue with free parking right next to (behind) the cafe. There was a long queue which started outside which wasn’t fantastic on a cold day in January- however, as with many places at the moment this seemed to be due to some staff shortages. That aside, the coffee was well made and the environment/atmosphere were nice, the cafe was lovely and warm, the staff were helpful and friendly and we had an enjoyable time. I would definitely revisit - it seems we were unlucky to hit a busy spot. The sign on the door made me chuckle!!

Feel sorry for the staff on such low wages in an often chaotic space, they are what makes Costa better and yet they are paid a pittance. Shame on these big corporations. Praise for the employees, not for the company.

Very nice and busy place in time of visit. Some very brave, young, and newbie man on the till. All good. Drinks as ordered. Cake yummy like always in Costa... High above the competitors such Starbucks or Cofe Nero.Congratulations guys. Experienced crew need more patience to newbies 🤪

Friendly staff, nice coffee and cakes. Not too busy. Some seating outside which is nice when the sun's out. Loo needed attention hence 4 stars not 5. There's a free car park only about 20 metres away. (Where we saw the lovely yellow old school Volvo in the 2nd picture)